Customer Reviews for Beauty Essentials Day Spa (18)
October 15, 2013
Ask for Jade!
Had a ton of stress over the last several months. My neck and shoulders were so tight that I was having daily tension headaches. After 2 sessions with Jade (a deep tissue and then a focused neck and shoulder) my headaches were gone. I think one more will help me relax my neck entirely (yes, it was that tight!) Jade is pleasant and very gentle/smooth with her practice even when doing deep tissue work. THANKS!!
August 9, 2013
Massage Therapist should NOT try to be a Chiropractor!
Let me start with a positive note, the staff is all very sweet, and the owner is a wonderfully nice lady that apparently partakes in quite a bit of community service, so that gave us a warm feeling at the start of our treatment (we did the couple's treatment per Groupon). And that, unfortunately, is all I have that is positive to say. The place is a little scary from the outside, but seemed clean inside, so that really didnt get me bothered too badly, but in the midst of my massage, the therapist turned my head to work on the sides of my neck, then out of nowhere, she put one hand on my head and the other on my shoulder, forcefully moving me into sidebending until I felt and heard a loud snap! I am a PT, so I knew this was an inappropriate move and immediately asked her to not do the other side.....unfortunately, it left me with a headache for the rest of my vacation in the lovely city of Savannah. Also, the 'jacuzzi for two' might fit one person if you are no more than about 5'5'' and 150 pounds.....my hubby and I arent small by any stretch, but he is 6'2'' and couldnt even put his legs out straight with his back against one end....and that was before I even climbed in! Def not worth the full price, we will go elsewhere!
April 22, 2013
Worst Customer Service Ever
Horrible customer service. I purchased Living Social deals for myself and my three employees, and called to make the appointment. When I called, the receptionist said they would not be able to do both the massages and facials on the same day (there were 4 of each), so I asked her to give me a date when they would be able to do both. She got my number and said she would call me back (it was Thursday). On Monday I called back since they still had not called me. I told the lady who answered the phone I had tried to make an appointment and someone was supposed to call me back. She just said they must have gotten busy. I asked her to look at one date, and she said she could do everything, but they would be about an hour and a half apart. I asked what other dates she had, and she seemed to get irritated that I didn't want two people to have to wait for over an hour. After she found another date, I asked her to hold for a moment so I could ask the others to check their schedules since we had not expected the appointment to be that far out. Again, she seemed irritated. She then asked me for my Voucher numbers, and she got irritated because I asked why she needed them since typically you do not give anyone the voucher number until you actually receive the service. She said she needed to make sure I had actually purchased the deal. Now why would I call to make an appointment if I had not purchased the deal? That did not make sense. Then she asked for the second voucher number. Since I had a baby in one arm and my phone in the other, it was a little inconvenient to get the other number, but I did it. Then she asked for the first number again. I told her it was the exact same number except the last three digits were 178. She would not accept that as an answer and insisted that I pull it up again. Not sure what her problem was. If they cannot handle extra business from doing living social deals and groupons, then maybe they shoudn't do them.
March 21, 2013
I had a great experience! After reading the scary reviews, I have to admit I was a bit nervous about going to Beauty Essentials Day Spa. I was greeted with a friendly receptionist, given a nice tour, and enjoyed a relaxing massage. Denise was THE BEST. She tried new techniques to help with my lower back pain finding the source of my discomfort. Her pleasant personality and skill set the tone for exactly what I was looking for: relief. I will definitely go back.
February 16, 2013
This place is a rip off!
PLEASE, PLEASE do not go to this spa! They are a complete rip off! I was given a $45 gift certificate for a one hour massage . This lady tells me that I have to pay 18% gratuity on a $90 package. This was no where written on the certificate! Very Unprofessional!
December 16, 2012
Absolute worst massage experience I have ever had!
I was very excited to find a local privately-owned spa! Unfortunately, it was the worst spa I have ever been to. The massage therapist was complaining the whole time about how groupon stole half of her money and she would meet use them again. She also proceeded to massage me with one hand while she texted with the other. Afterwards she expected an insane tip which I gave just to get out of there. If I had purchased the massage there instead of the groupon, I would have fought against having to pay. If you want to hear clicking from texting fingers and have a massage with no lotion, Phyllis is the person to see!!
December 13, 2012
WORST SPA EVER!!!!
This is the WORST SPA EVER!!!! Do not use this spa!!! I went with two of my friends, we all got the Groupon, first off we all wanted to go at the same time and the owner said to do that we would have to pay $30.00 more than what the Groupon price was, are you serious, what EVER, not going to argue with her. (we had already purchase the Groupon) So we get there and the owner is just plain rude, to put it nicely, we are given the crappiest massage, rotten Strawberries and what was the grossest Mimosa I have ever tasted. When we were getting ready to leave the owner demanded an 18% to 25% tip, and not on the price that we had made for the Groupon, but 18% to 25% on what the original price would have been!! This Lady is Crazy!!! I DO NOT RECOMMEND THIS SPA TO ANYONE!! I wouldn't go back to this place if my life depended on it!!
February 20, 2012
I had a great massage recently @ Beauty Essentials Day Spa. I have been going there for the past 9 yrs and I always have great service! After my massage my body ALWAYS feels very relaxed, as if I can float away. The ambiance is comfortable, peaceful, very relaxing & inviting. I try to go once a month, I wish I could go once a week. The prices are very affordable....unlike other Spas I have been to in Ga. Keep the great job up that you all do, less stress is the key!
February 8, 2012
A great place to relax!
I have been going to this spa for a few years now and love it. The place and the people are great! Very kind and caring. They work miracles on my aches and pains! Thank you guys for such great service!! Myra
January 18, 2012
The worst "spa" experience ever!
I highly doubt these people were certified as massage therapists. 1. As we pull up, we notice that there are HUGE signs on the storefront and on some shoddy van parked in front advertising hour long massages for $40. This is significantly lower than the price we paid Groupon - let alone the supposed "value" that we were getting. This place is just a discount massage location. 2. We showed up about 5 minutes before our scheduled appointment only to find a locked door and a handwritten note saying they are late. 2. The location was pretty dirty. If there was an actual photo of this place I would NOT have purchased. 3. The woman that massaged me had long nails. Every time she would massage me I would feel them. 4. She also pulled my underwear down, with no towel, and "massaged" my butt cheeks! Huh? That doesn't seem right. 5. The techniques used were not professional at all. It was if I (someone with absolutely no training) were to give another person a massage. 6. They were extremely pushy with getting a significant tip. 7. When we arrived, there were two filled out medical forms on the waiting area coffee table from clients that were getting a massage. So, obviously no care about privacy.
May 26, 2011
If I hadn't purchased the certificates for my boyfriend and myself, I may not have found this spa. This is a perfect place tucked away from the other stuffy,high-class places in Savannah. There is a warm feel and quaint decor. Ken did a wonderful job with my swedish massage and the body polishing was fabulous! I will definately return for other various treatments.
February 5, 2011
Worst First time ever
This was the first time my fiance and I had ever been to a "spa" outside of get a message while deployed. Our appt. was for 430pm we didn't get back to the jacuzzi tub till almost an hour after. With a tray that looks like they just threw some grapes and dipped strawberries in chocolate syrup. The placed two bottles of water and 2 champagne glasses with what was suppose to be screwdriver (champagne and oj) but was just nasty. And a tub that could barely fit one person who stretched out in it let alone 2. Extremely cramped and uncomfortable. We were suppose to be in there 30 min we were left there almost an hour and a half. And told to put on what looked to be old walmart ( same brand they carry) robes. And taken to a room where they had us dress down and lay on the tables. But they didn't return back to start the massage for almost 30- 45 mintues. The massage was a joke my fiancee was suppose to receive the deep tissue. Which was nothing more then a rub down with lotion. I was suppose to have a swedish prenatal and it was hardly that. In a very hot and humid room that was uncomfortable. This was so bad that my fiancee never wants to go to a spa again. And way over priced, to them a 10% discount of $230 is $10. What a joke.
February 3, 2011
Great atmosphere and Decor but worst massage
My husband and I went to this spa and I was so happy because it was our anniversary and they were open on a Sunday. The good things about it was the atmosphere, decor, and lighting. The staff was very friendly also. The outside and coming into the spa just looks like a salon but in the back there is more. The massage tables were beautifully decorated and we enjoyed champagne and fruit in the jacuzzi. The downside to it is we were waiting for a good while until they took us back. I have 3 years experience as a massage therapist myself and this was the worst massage I've ever had. I paid for a deep tissue and all I felt her doing was mostly light touching with circular strokes using her hand and kept painfully going over my ribs. If I didn't know any better it seemed as though she didn't know what she was doing.
January 8, 2011
Owner Would Not Accept SPAFINDER.com GIFT CARD
I booked an appt for a mani/oedi that is according to their website on special throughout January for $25.00 after waiting for at least fifteen minutes I enter the back, where another person is in a spa chair. I wait in my spa chair ......read a lot of magazines... I was however served some juice which was nice. The manicurist was very Nice but it took a long time. I did not realize that I had been in the salon for two and a half hours. She did offer to give me an extra foot treatment because I waited so long. At this point I am interested in coming back, despite the long wait. When it was time to pay the owner was adamant about not accepting my spafinder.com gift card because she would lose 18% and I was already getting a service that was discounted. It is not my fault it was on special. I had to leave, I did not have time to argue with her, she even had the nerve to ask me about leaving gratuity. I paid the bill and I did tip the manicurist, b/c She is not in charge of the payment situation. When I booked the appointment they said they accepted Spafinder gift cards ! DO NOT GO here if you are trying to get in and out, or if you expect to be able to use your gift card.. which is why your reading my review
October 1, 2010
The facialist was good and that is the best thing I can say about them. The space was a poor attempt at luxury. The pedicure was an uncomfortable upright seat with little space to move. The massage therapist either didn't know what they were doing, totally ignored my requests or was completely deaf! What was worst is the owner/operator was so pushy about giving her spa a good review, and "Oh don't we have such a great place here!?" Just bad, I'm sorry I got my husband to buy the gift certificate.
March 30, 2010
Can't wait to go back! Fabulous time and splendid services
I went to this spa 3/20/10 and had an amazing time. The atmosphere was comfortable, relaxing and just what I needed. Quiet, candles, light music set the mood for my many treatments - I thought I was splurging, but it was worth every penny. The prices were outstanding and I can't wait to go back. I got a facial, mud wrap, and massage. Which all have been the best of any spa I've been to, and I have a discerning taste for indulgence - especially in this economy. The staff was kind and easy to talk to, as well as professional. I'm a shy person and they made me feel right at home. And that MAN has MAGIC hands. I walked out stress-free and feeling wonderful. I can't wait to take my fiance there when he's home on R&R. thank you!!!
March 25, 2010
Wow, I had a wonderful day at this spa. Beauty Essentials Spa is the absolute best value in town for a spa. It may not be as glamorous as some of the other spa's which I can see now are closing probably because of the horrible service they offer. I had the most incredible massage from a gentleman which I had never had a male therapist and the most incredible facial as well. He was attentive, educated and completely relaxing; every woman's dream. I wanted to take him home and set up my own personal massage room. He handled everything amazingly and the spa is very nice, there are photos of the spa online for the person who put the other review, sorry but you must have had the wrong therapist or just be jealous. This place is great hot towel treatments with every service and attention to every detail. Try it out you will not be sorry. Going back in two weeks.
February 16, 2010
WORST SPA EVER
I enjoy trying new spas, this however, was the worst spa i have ever been to. I generally get a massage and other spa services one a month, so I am a seasoned spa goer. This by far, was the worst "spa" experience. I have never experienced such a disgusting facility with such poor and uneducated service. This "spa" is a joke. The facility is extremely low budget and FILTHY. It has no relaxing atmosphere, as it looks cluttered, junky, and unprofessional. The pedicure chair was horribly uncomfortable and in the back of the modified building featuring old, dingy paint half rolled on the wall, old dirty carpet, and low-budget rooms. I did not feel comfortable here, but decided to go through with the services I had schedule. THIS WAS A MISTAKE. I had thoroughly researched the "spa" online, and spent about half an hour reading mostly positive reviews about the place. Those reviews now seem fishy to me, as they all had similar verbiage and always named the masseuse by name. I now believe most of them were fake. The staff is highly unprofessional, and the services were also extremely below what anything acceptable. Ironically, it is expensive for the the services performed, and the staff try to "add-on" to your services while they are being performed with out informing the client of the cost of each. I went in for a $60 massage and ended up paying $125 from the two small add-ons. It seemed completely unreasonable. The massage was horrible. The masseuse had extremely poor technique, and rushed through the service when a message is supposed to be slow, calm, and relaxing. While laying on the table and receiving this "massage", I wondered if she had any formal training or professional certifications to be performing this service. She began my massage late, left the room randomly/periodically to answer the phone, get herself a drink, ended more than 20 minutes early and still charged the 90 minute rate! Massage room was unclean. I was hesitant to remove my clothing as the room was in such poor condition and had a bizarrely placed window. After I undressed, I had difficulty getting onto the make-shift massage table (i'm 24, 5'6" and in good shape). The "massage table" felt more like a converted ping pong table and was lumpy, not heated, uncomfortable. It was covered in OLD linens. As I laid onto the table, I looked at the ceiling which was a mixture of specks of antique white, lots of dirt, and dust. The decorating was old, sloppy, and cheap. I am embarrassed I went to such a place. I would not return to this "spa" (it's misleading to call this place a spa) even if the service was free. I left the place disappointed, with empty pockets, not relaxed, and upset. Do not waste your time or money here.
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