Customer Reviews for Belle Vive Spa & Wellness Centre (6)
October 29, 2012
Save Your Money!
Prior to writing this review, I had left my name and number, and an email message for the owner. It has been a week, and I've still not heard from anyone from Belle Vive. On Sat. Oct. 20, my sister treated me to a haircut at Belle Vive (our first visit). It was quite a disappointment and an unpleasant experience for me. But to be fair, my sister was happy with her haircut and experience...we had different stylists. The stylist asked me what I wanted, and I'd explained to her that I am growing out my hair into a bob, how short to cut it, etc.. She said she understood what I wanted/needed. I felt that the stylist wasn't concern with whether or not I would be a repeat customer...maybe it was because I am disabled and in a wheelchair. Assuming all is well, my sister paid for our haircuts. Upon leaving the salon and comparing notes, we realized some discrepancies. My sister got started a few minutes before me; her haircut was almost an hour and half. My entire time with the stylist (from greeting me, leading me to the booth, cutting and styling my hair, and leading me back to the waiting room) was less than 15 minutes. At other salons, my haircuts have ranged from 30 to 45 minutes long. (Because my sister took longer, I'd assumed she had other services, but she did not.) My sister received a shampoo, which was not even mentioned to me. Our haircuts were $40 and $45. I called the salon about the discrepancies, and she said a shampoo is included in the price and that this particular stylist was quick. She said I can come back another time for a complimentary shampoo and blowout (this would be an inconvenience to me). She took my name and number for the owner to contact me when she gets back into town. After arriving home, I brushed my hair and noticed that the left side along my face was longer (by about an inch) than the right side. The following morning, after shampooing and drying my hair, there is noticeable unevenness all over. I have been to other high-end salons, but none of those establishments have ever treated me less of a customer.
August 4, 2011
I went there for a massage and it was one of the best I've had! Loved the atmosphere too! I had a great experience there (used a groupon with no problems), and can't wait to go back for another massage!
July 21, 2011
After an issue that stemmed from a Group-on purchase. The owner personally contacted me to rectify the issue and explain the misunderstanding. I appreciate her taking the time. I have not yet checked out the facility, but look forward to what it has to offer.
July 19, 2011
EXTREMELY DISAPPOINTED in Belle Vive Spa's business practices. I purchased a Group-on Coupon in January for $35 for a $70 one hour massage. It expires at the end of this month. I called to make a massage appointment. They asked if today or the end of this week is best for me. I mentioned I had a Group-on coupon to use and they were suddenly booked until after July 26th, the day the coupon expires. I asked if I could receive a refund on the Group-on, which I was told was impossible. I asked if there was any sort of discount they could offer or provide on a massage, of which none was available. I expressed my disappointment of this business. I spent $35 at Belle Vive Spa and received NO SERVICE, not even a discount on future service. No accommodation. Basically, I gave this business $35 bucks for nothing! I do not recommend this place of business.
June 14, 2011
I was very disapointed. The atmosphere is nice, however the salon services, for the price, were a total let down. I basically walked out with a hair cut that doesn't lay right... might as well have gone to cheap chain and paid a lot less. There are also several red flags I picked up on for something that claims to be a "high end" salon. There are only 3 stylists with only two there for more than a few weeks. They just hired the third and a fourth is supposedly coming. In addition, the one nail tech is leaving. Did I mention the stylists also do nails in addition to hair? Along with my bad hair cut, I had my brows waxed and it was the worst job I've ever had. For $19 I walked out with uneven brows and a nasty rash from the cheap wax they use. She didn't even tweeze - I found stray hairs near the socket and in the middle I had to pluck myself when I got home. Find some where else to go because I just don't think this place has its act completely together.
June 16, 2010
facial and massage
Both were amazing!
Hello Kalisa, Thank you so much for your review and also for joinng us for a day of beauty. Be sure to check the website for upcomming promo's and retail specials! Remember to prebook your next appointment and save 15% off your services. Again, thank you and I hope to see you soon! Be Delighted! Belle Vive Spa & Wellness Center.
Load 6 More Reviews +
Rate this Business×
Preview of your Review
Belle Vive Spa & Wellness Centre
Would you visit again?
By submitting a review you agree to our Terms & Conditions
Facilities & Amenities×