-
About Just Calm Down Spa
A jewel of a spa, Just Calm Down has been voted one of New York City's best when it comes to the art of pampering, according to Allure, Time Out New York, and New York Magazine. Peek through the window of the storefront on West 18th Street and you'll get a sense of the homey, English cottage-type vibe, complete with a bookcase, couches, and candlesticks. It's all about unrivaled relaxation using fabulous techniques and the most exotic ingredients.
Location
-
-
ADDRESS
30 W. 18th Street
New York, NY 10011
United States
Phone: 212-337-0032
-
-
Terrible Customer ServiceBy Imran K | June 23, 2011
-
29 of 53 People Found This Review Helpful
I booked a facial at Just Calm Down through a group coupon I purchased and due to unforeseen circumstances I had to miss the appointment. The spa manager and owner were not understanding whatsoever and in fact charged me $45 for missing the appointment. I appealed to them given the extenuating circumstances and then they gave me a song and dance about how they had to pay the technician even thought I wasn't there.
I completely acknowledge the realities of running a small business but there has to be some reasonable amount of allowance for people that are caught in a difficult unavoidable situation. Furthermore, the spa manager, Katrina, who books the appointments is extremely rude and she even makes a point to call out that they won't call to confirm the appointment.
It seems to me that they are making a business of booking people then not reminding them so they can collect on their cancellation fee for doing nothing. I will most definitely NEVER visit this spa and I suggest you do the same.
I cannot speak to the level of the technicians or the atmosphere as I was not able to visit for myself. But I think it is important for spa goers to know that if you are looking for customer service then this is not the place.
Would you visit again?
No
Service Quality
Service Variety
Atmosphere
Staff Expertise
Is this your business? Respond to this review
-
Really good and relaxing massageBy Fidelina | February 23, 2011
-
55 of 109 People Found This Review Helpful
I had a really good and relaxing massage here this past holiday season. One would never guess how big the place is from the small entrance and reception area.. I will definitely go back!
Would you visit again?
Yes
Service Quality
Service Variety
Atmosphere
Staff Expertise
Is this your business? Respond to this review
Location & Hours
Business Address
-
Just Calm Down Spa
30 W. 18th Street
New York, NY 10011
United States
Phone: 212-337-0032
Preview of your Review
Just Calm Down Spa
Service Quality
Spa Facilities
Service Variety
Fitness Facilities
Would you visit again?
By submitting a review you agree to our Terms & Conditions
