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About Skin Care Center of New Jersey
Skin Care Center of New Jersey offers a selection of results-oriented skin-care services. The center has an inviting reception room, four treatment rooms, and a sizeable makeup area. Laser treatments are available for reducing the appearance of rosacea, sun damage, and age spots, as well as for improving overall skin tone and texture. Hair removal services include laser technology, electrolysis, and waxing. Clinical facials include microdermabrasion and chemical peels. Makeup consultations are also available. Top skin-care lines, such as Kinerase®, SkinMedica™, and Prevage® MD are available for purchase, as well as the center's signature line of cosmetics.
Location
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ADDRESS
390 Old Hook Road
Westwood,
NJ
07675
United States
Phone: +1(201)594-9940
Services
Facials
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Acne/Deep Cleansing
Anti-aging
Back Facial
Custom
Exfoliating
Fruit Acid
Glycolic Acid
Men's
Microdermabrasion Facials
Rosacea
Sensitive/Calming
Teen
Facilities & Amenities
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Retail Store
Hair/Nail Services
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Makeup Instruction/Application
Threading
Waxing
Other
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Electrolysis
Skin Care Center of New Jersey
3.50 out of 5 stars
Overall rating based on
4 Reviews
3 of 4
(75%)
Customers would visit this business again
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awful bedside manner!!
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3.00 out of 5 stars
The receptionist was an absolute sweet heart and when I was introduced to my aesthetician, Vickie, I felt at ease because honestly she was an older women and I felt she would be very mothering and walk me through the process. Shortly I realized, I WAS WRONG. I went in for a basic facial, right away she tried to sell me on the glycolic facial for acne sufferers and immediately I declined explaining its not something I'm ruling out but that I wanted to see how I felt first with just a regular facial. She seemed almost angry with me for not going with what she was advising. I do feel she was knowledgeable on what she was talking about but the manner in which she delivered each suggestive comment really made me extremely uncomfortable and offended. She made constant comments about having possible hormonal imbalances for different reasons, one being that i had excess hair on my face as well as other comments such as I didn't have the skin of a 20 something year old girl, which I clearly am. I left the facility with a complex about my skin that I haven't had since I was 16 years old. I'd like to continue getting facials but definitely with a different aesthetician.
Would you visit again?
Yes
Service Quality
2.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
4.00 out of 5 stars
Staff Expertise
4.00 out of 5 stars
Reply from: Skin Care Center of New Jersey
Dear Johnna,
My deepest apologies to you for such an unpleasant first visit to the Center and for the delayed response, as I just recently noticed your review. We have three aestheticians, all with their own styles and opinions. I am so very sorry that your appointment was not an appropriate or pleasing experience for you. I see that a few weeks later that you returned to try another aesthetician and I am hoping it was a more favorable experience for you. We have a third aesthetician who is very gentle, kind, and who, I believe, may best suit your needs. I would like to offer you a complimentary facial with her, if you are interested. Please contact Linda at 201-594-9940. I would sincerely like to rectify the situation for you and I look forward to your call. Thank you.
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Unresponsive manager to consumer complaint on WRONGFUL facial treatment
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1.00 out of 5 stars
This past Saturday, after my facial treatment, several, (6-7) pimple-like raw spots, some were bleeding appeared on my face. These spots were painful & got worse in the evening. The pain became excruciating the next day which being Sunday, I couldn't reach the Spa to inform them. I stopped by the Spa on Monday Morning trying to speak with the manager who's not available. I left her a few pictures of my face. Later, the manager called me but she was ABSOLUTELY UNSYMPATHETIC on the phone. She kept saying that it's normal. So, I went back to the Spa and showed her my face. Again, she insisted that this was NORMAL. I told her that I've had many facial treatments in the past & that COULD NOT be normal when these spots were painful and raw.
I find this Spa management unresponsive to consumer complaint & FAILED TO INVESTIGATE when there was adverse/untoward outcome resulted from their service.
Would you visit again?
No
Service Quality
1.00 out of 5 stars
Service Variety
1.00 out of 5 stars
Atmosphere
1.00 out of 5 stars
Staff Expertise
1.00 out of 5 stars
Reply from: Skin Care Center of New Jersey
Once informed of your experience, the Director investigated the matter by speaking with the aesthetician who performed the facial. We are a medical skin care center that performs thorough facials, not a cosmetic, superficial facial spa. We are owned by a large medical pracice. That being said, the facial you receive is NORMAL for medical facials. When necessary, we do extractions, and at times, may be painful to the individual. Many "spas" barely touch or even perform extractions during facials, resulting in unextracted, clogged, but painless facials. We were truly sorry for your anxiety and discomfort , and furthermore, we DID compensate you in the amount of $150 for your displeasure. You may find the services of a cosmetic spa more to your liking. All the Best.
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Facials
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5.00 out of 5 stars
I have been going here for over 10 years for facials. Shalini has been doing my facials for a very long time and is excellent. She is extremely thorough in clearing out pores and her technique is very relaxing. I would not go anywere else for a facial. The staff is very nice and helpful. The skincare products are excellent and very reasonable.
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
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AMAZING!!!
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5.00 out of 5 stars
This spa is so professional and immaculate!!!
I stopped in yesterday and the office manager was so polite and helpful, she even asked Shalini, a technician, to talk to me, right than and there! The prices are so reasonable, and possibly a bit below what's fair considering the experience. Shalini explained everything and really talked to me about my skin and gave wonderful suggestions. I would recommend this spa to everyone I know and everyone they know! I'm happy to say I'm a customer for life!
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
Location & Hours
Business Address
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Skin Care Center of New Jersey
390 Old Hook Road
Westwood,
NJ
07675
United States
Phone: +1(201)594-9940
Facilities & Amenities
Facilities
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Retail Shop
Amenities
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Retail Shop
Skin Care Center of New Jersey
