-
About Sanctuary, Covent Garden, The
The Sanctuary Spa was originally established over 35 years ago to provide relaxing and rejuvenating treatments for the female dancers who performed nearby, at the Royal Ballet School. Over time, The Sanctuary Spa has evolved and our therapists have developed even more iconic and results-driven treatments and products so you can experience the very best of the Sanctuary every day. But some things haven’t changed. The Sanctuary Spa is still run for women, by women and our team of therapists are still the experts when it comes to therapy and customer service. So, whether you’re visiting for an indulgent Sanctuary treatment, looking to relax and unwind as part of a Mini Spa Day or simply wanting to catch up with friends, The Sanctuary Spa is now more accessible than ever - and our team of experts are on hand to create your perfect Sanctuary experience.
Participating in the Telegraph 2 for 1 promotion: pick up your coupon in the Telegraph Saturday 22 or Sunday 23 June!
Location
-
-
ADDRESS
12 Floral Street, Covent Garden
London,
WC2E 9DH
United Kingdom
Phone: +44 (0) 845 521 4567
Services
Body Scrubs
-
Dry Brushing
Salt Scrub
Sugar Scrub
Body Wraps
-
Cellulite
Mud
Slimming
Facials
-
Acne/Deep Cleansing
Anti-aging
Back Facial
Custom
Exfoliating
Glycolic Acid
Oxygen
Rosacea
Sensitive/Calming
Facilities & Amenities
-
Food/Beverage Available
Hammam
Locker Room
Restaurant
Retail Store
Robes Provided
Sauna
Showers
Steam Room
Swimming Pool
Toiletries Available
Whirlpool, Jacuzzi
Hair/Nail Services
-
Eyebrow and Lash Tinting
Makeup Instruction/Application
Manicures
Pedicures
Massages
-
Aromatherapy
Back Massage
Hand/Foot
Hot Stone
Lymph Drainage
Prenatal/Postnatal
Reflexology
Scalp
Swedish
Thai
Get Deals
Holiday at Home Spa Day - from £125 (Save up to £40)!
-
Booking Dates
30-Apr-2013 - 30-Jun-2013
Relax away from it all at Sanctuary Spa this Summer
Holiday at Home Spa Day includes:
•Full use of the luxurious spa facilities for a day
•Luxurious 55 minute treatment
•Summer Afternoon Tea
Upgrade to an 85 minute treatment for only an additional £15
To book call 0845 521 4567
Exclusively for Women
www.sanctuary.com
Offer must be booked and redeemed by 30th June 2013. Offer only applicable to Sanctuary Spa Covent Garden. Monday to Thursday the price is £125, Friday and Sunday the price is £135. Offer excludes Saturday. An upgrade fee applies to the Active Reverse Facial and Body Treatment. For the 85 minute treatment option the price is £140 Monday to Thursday , and £150 Friday and Sunday. Treatments are carried out subject to the completion of a medical questionnaire. Offer subject to availability and cannot be used in conjunction with any other offer. Sanctuary Spa is exclusively for women. Offer available over the phone on 0845 521 4567 and in-store at Sanctuary Spa, Covent Garden. Guests must be aged 16 years or over. General spa terms and conditions apply, visit www.sanctuary.com for more details. Call charges apply to book spa days over the phone.
Sanctuary, Covent Garden, The
4.00 out of 5 stars
Overall rating based on
15 Reviews
12 of 15
(80%)
Customers would visit this business again
-
A really disappointing day!!
-
1.00 out of 5 stars
The day began with a very unhelpful and confusing check-in. Wasting relaxation time. The spa itself could so with a total refurbishment- flaking paint, dirty grout and filthy cushions! The relaxation areas were cluttered with dirty plates and glasses and used napkins. Pedicure was rushed. No time left between coats so nails never dried and ended up with imprints and chips. Massage was the highlight of the day but I was not given pretreatment info and therefore shaved the night before causing irritation from salt scrub. Food was awful. Poor quality and value. Staff were unhelpful and abrupt. Also struggled to understand simple requests. Visitors were rowdy and not asked to keep the peace. Polices were not enforced with ppl on phones and takin pictures. Spoke to the manager who said she would be in touch the next day. No word as yet. I have been here twice before and standards have definitely slipped. My day was bought for me by a dear friend and she was so disappointed when I told her about my thoroughly rubbish day. Spend your money elsewhere!!
Would you visit again?
No
Service Quality
2.00 out of 5 stars
Service Variety
3.00 out of 5 stars
Atmosphere
1.00 out of 5 stars
Staff Expertise
3.00 out of 5 stars
Reply from: Sanctuary, Covent Garden, The
Dear Lucyd,
We are really sorry to hear about your visit to the spa. We continuously strive to provide every guest with an enjoyable and relaxing experience and value all customer feedback. Please could you contact us on 0845 521 4567 and we will look into your complaint further.
Kind Regards
Sanctuary Spa Team
-
Just the job
-
5.00 out of 5 stars
As part of a mutual christmas present I went here with my daughter for an evening of de-stressing and relaxation. Brilliant in every way. Good food and treatments and a lovely ambience. A wonderful warm foil to the chill of the bleak outdoors!
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
-
fantastic
-
5.00 out of 5 stars
someone recommend S.C.G to me ,i was in awe listening to her telling me about it that i decided to visit offering my mother in law as a Birthday gift, i was scared she wouldnt enjoy it ,but she had a wonderful time ,i love the jacuzzi only problem only one was working on the day ,it was a wonderful experience ,the staff was so pleasant and helpful it was the first thing that surprise me ,the sleep retreat was amazing. The food was brilliant ,only had a bit too much salt. I left feeling pampered and wanting more .I cant wait to see an affordable offer to return .ps was easy to get to . Respect to all the staff and the good customer service.sometimes we lean towards the negatives instead of highlighting the good.Then again you cant please everyone .
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
-
Amazing day
-
5.00 out of 5 stars
Enjoyed myself so much here, I am planning my next visit!! I had the Sanctury Spa massage 55 mins which was just what I needed for relaxation after a busy week at work. Included in the spa day was also a 25 min sleep retreat session which was just pure relaxation. Definitely recommended!
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
-
calm in the city
-
5.00 out of 5 stars
we always enjoy a day in the Sanctuary especially the lovely pool area - staff are always helpfull and efficient - making it a truly relaxing escape
Would you visit again?
Yes
Service Quality
3.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
4.00 out of 5 stars
-
A Monday morning in Sanctuary
By
NoraC
|
October 30, 2011
-
1.00 out of 5 stars
When I arrived I was bombarded with information: I had to fill in a form (which is usual, so it was ok) then since it is a huge spa I was told where I had to wait for my treatments (which were in different waiting lounges). The spa is on 5 floors so it was not relaxing for me to run up and down 2-3 floors after the treatments. Slippers are not provided but you can buy them for 10 GBP which is not correct in my opinion, since I paid for a service which should have included the slippers as well. The spa was very crowded, the jacuzzis were full so I did not have a chance to use them. You have to book a time slot if you want to use the infrared sauna and the sleep retreat. I went to the sleep retreat but there were only 2 so there were plenty of free places. So I do not understand why they make such a fuss with booking time slots... The massage was okay although I was told not to use the shower in the treatment room since the massage does not include the use of shower. All in all, I had the feeling that they just want me to pay, pay, pay and that I have to be careful what I can use and where I can go because I might not be allowed to do that. This spa is only a money-making device for the owners who want clients to pay and go to hell.
Would you visit again?
No
Service Quality
1.00 out of 5 stars
Service Variety
1.00 out of 5 stars
Atmosphere
1.00 out of 5 stars
Staff Expertise
2.00 out of 5 stars
-
Lovely day of calm
-
5.00 out of 5 stars
I have been to the Sanctuary a few times and it is always a nice peaceful day, unhurried and relaxing. I have only been during the day mid-week, and it has never seemed crowded nor have I seen lots of large groups of women. The therapists seem competant and are not too chatty (which suits me just fine!). There are plenty of magazines to read whilst lounging between treatments, but I tend to take a book.
My only complaint is that they seem to allow some women to wander about completely naked. I have no problem with the female body in its various forms, but I find it rather offputting to be swimming behind a naked lady doing breaststroke.
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
4.00 out of 5 stars
Staff Expertise
4.00 out of 5 stars
-
Lovely but large
-
4.00 out of 5 stars
Visited with two friends one night after work. Our package included two treatments and dinner. When we first entered the reception area it was very busy but the spa itself inside was so big there was plenty of room for all of us. The dinner was pleasant. Because the place is so big we did get a bit lost trying to track down our treatment rooms but we got there eventually. My facial was nice and relaxing although my skin felt a little greasy afterwards. My full body scrub was NOT relaxing but that was probably my fault for choosing such a full on, basically naked treatment! It was good, just not relaxing.
Everything was clean and we had a lovely time after our treatments relaxing on the beds, reading magazines and using the jacuzzi. Overall good but if you went on a busy Saturday I think it would feel very busy and less relaxing. But it's the Sanctuary, it's extremely well known, it's bound to be big and popular.
Would you visit again?
Yes
Service Quality
3.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Atmosphere
4.00 out of 5 stars
Staff Expertise
3.00 out of 5 stars
-
Evening To Remember
-
5.00 out of 5 stars
I visited this spa with a friend for the evening and had the most enjoyable and relaxing time.
The staff were polite and friendly and gave great advice about the various products and how best to use them.
What would be helpful if there were more chairs/beds to relax on especially if you are on your own it does seemed to be aimed towards groups of ladies rather than individuals but do'nt let that put you off.
The food was very nice typical sort of price for the area.
I would visit again.
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
-
Pure Bliss
-
5.00 out of 5 stars
The Sanctuary Spa at Covent Garden, London, is by all means a very well known spa. Somebody knows the spa from their product range, somebody is a regular, but I would like to share my ‘first timer’s’ impressions. Throughout the spa day I was overwhelmed by attention to clients, care and positive emotion all round. After a short briefing, changing into a robe, I was already sitting at the famous Koi Carp lounge and it seemed so serene and beautiful. I still had an hour until the treatment, so I explored the water facilities: swimming pool, sauna and Jacuzzi. I think I had the most professional therapist ever, delicate and very attentive throughout the hour of the massage (not talkative!). After the treatment, I went straight to the sleep lounge to extend the feeling of bliss after the massage, my mind needed some tlc too. After the sleep retreat, which by the way helps to reach a new dimension of meditative state, I had my healthy lunch and just lounged around. The highlight of the day was: free skin consultation, what a great idea! With some great products in a bag (wanted them anyway just got an excuse to buy) jumped back on the train and took a little bit of the Sanctuary spa magic with me. Will I go back – of course!
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
-
pure indulgence
-
4.00 out of 5 stars
My friend and I did the 'Mothers Day' package and it was totally amazing. Our only disappointment, if you could call it that, was that there is so much in the place there wasn't time to do everything the package included so at times it was a little rushed. This has just made us want to go back and fill in the blanks though!!
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
-
Not a nice day out
-
1.00 out of 5 stars
I went to the santuary for a relaxing day and it was a big let down in every way and expensive too. The staff were rude, the facial was like a car wash combined with a sales pitch, and it was dirty and overcowded. I really wouldnt go back even if it was free. I dont understand why it gets any good reviews, most gyms and high street salons offer far better facilities and service!
Would you visit again?
No
Service Quality
1.00 out of 5 stars
Service Variety
1.00 out of 5 stars
Atmosphere
1.00 out of 5 stars
Staff Expertise
1.00 out of 5 stars
Reply from: Sanctuary, Covent Garden, The
Dear Sharong. We were really disappointed to read your comment above. As a ladies only day spa we strive to provide a luxurious retreat for all women to come to so they can experience a day of relaxation and pampering. We always receive fantastic feedback from women who have enjoyed their day and it is rare that our guests walk away disappointed. We therefore take any comments like this very seriously and would love for you to get in touch and we can discuss in more detail.
-
Nothing says "Happy Birthday" like a day out at The Sanctuary
-
5.00 out of 5 stars
A full day of bliss, in the company of other smiling, happy women. The Sanctuary is really what it says on the tin - a complete oasis in the middle of fast-paced London. If you didn't have to walk through Covent Garden to arrive at its chic, but unassuming store-front, you'd literally never know you were in town. The Sanctuary is its own world. Once you slip up the stairs at the back of the store, you are in spa heaven...ladies in white robes fill the lounges and hallways, either chatting quietly or reading the abundance of magazines on offer.
Spa staff are always around to help guide you through the facilities and to find your treatment room.
Lunch in the Koi Lounge was easy and delicious as was the end of day tea.
Would you visit again?
Yes
Service Quality
4.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
4.00 out of 5 stars
-
Perfect for a girly spa day!
-
5.00 out of 5 stars
I recently visited The Sanctuary for a tour of the facilities and was really impressed! The spa is very modern and would provide the perfect place for a girly spa day. Located in the heart of Covent Garden the spa offers great facilities and a relaxed environment. The Koi Carp lounge looked like the perfect place to unwind. Can't wait to go back and try some treatments.
Would you visit again?
Yes
Service Quality
0.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
0.00 out of 5 stars
-
Sanctuary Spa
-
4.00 out of 5 stars
Walk pass the rows of sweet smelling lotions, creams and fragrances and take the stairs to the first floor. As you walk past the white voile curtains and through the glass doors you find yourself in the Spa's luxurious reception area.
This proves to be the gateway to an oasis of peace, calm and tranquillity where you can relax and rejuvenate - leaving behind the stresses of hectic everyday life. Aaah Bliss! by Ladies Who Lunch UK
Would you visit again?
Yes
Service Quality
4.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Atmosphere
4.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
Location & Hours
Business Address
-
Sanctuary, Covent Garden, The
12 Floral Street, Covent Garden
London,
WC2E 9DH
United Kingdom
Phone: +44 (0) 845 521 4567
Facilities & Amenities
Facilities
-
Steam Room
Showers
Bar/Cafe/Restaurant
Changing/Locker Rooms
Retail Shop
Sauna
Jacuzzi
Toiletries Available
Amenities
-
Changing/Locker Rooms
Robes Provided
Retail Shop
Sanctuary, Covent Garden, The
By
unknown | Wednesday, 19 June 2013
