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About Avanti Day Resort
Avanti Day Resort, a 13,000-square-foot facility with a contemporary design, is committed to providing a welcoming, lounge-like atmosphere.The house special, the Razul Signature Room treatment, includes a detoxifying mud exfoliation as well as a massage and flotation ritual to promote relaxation.
Location
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ADDRESS
345 Route 9 South
Manalapan,
NJ
07726
United States
Phone: +1(732) 780-0222
Avanti Day Resort
3.77 out of 5 stars
Overall rating based on
35 Reviews
25 of 35
(71%)
Customers would visit this business again
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Loved my haircut
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4.00 out of 5 stars
0 of 1 People Found This Review Helpful
Got an excellent haircut from Nicole. The salon itself is beautiful...some of the other staff/front desk staff have some attitude, it seems a bit over the top. Overall I loved my haircut and will probably return.
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Atmosphere
3.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
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Nasty Front Desk
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1.00 out of 5 stars
4 of 4 People Found This Review Helpful
I have been going here for awhile now. Services are good but pricy, therapists are good and seem to care about what they do. Main problem is receptionists and front desk attendants. Nasty, Rude ( not only to me but others around me) Owner is a tyrant and it shows in the way her spa is run. When you go regularly you mentally have to get past the front desk rationalizing it is worth it for the services, but is it? Shouldn't have to pay money to be upset. Owner is a true penny pincher and doesn't really care about her customers loyal or otherwise. I'm sure this puts her staff in a bad position which overflows to the customers. I've since found another day spa, perhaps not quite as elaborate as Avanti but it gets the job done and I do not leave feeling upset or outraged. In the bigger picture that is worth more to me than elaborate statues and everything else they have going on.
Would you visit again?
No
Service Quality
3.00 out of 5 stars
Service Variety
3.00 out of 5 stars
Atmosphere
2.00 out of 5 stars
Staff Expertise
1.00 out of 5 stars
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It's like the Caribean in Marlboro
By
Carol
|
April 17, 2012
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5.00 out of 5 stars
2 of 4 People Found This Review Helpful
Ive been getting sprayed weekly at Avanti. I leave feeling great and looking like I just came back from vacation and everyone always asks me where I was. I've been getting sprayed for years and this is the most natural tan I ever had without being in the sun!
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
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Outstanding
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5.00 out of 5 stars
2 of 4 People Found This Review Helpful
The services and staff were amazing. Like nothing I've ever experienced.... I recommend Avanti to all my friends and family!!!!!
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
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Second home!
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5.00 out of 5 stars
6 of 9 People Found This Review Helpful
Everyone is extremely welcoming and comforting. The staff is very talented and I've always been accommodated from day 1
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
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Excellent!
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5.00 out of 5 stars
4 of 7 People Found This Review Helpful
I had an outstanding experience at Avanti this weekend. The staff was very accommodating and I felt welcome from beginning to end. Definitely coming back
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
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Best described as Rude
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1.00 out of 5 stars
3 of 6 People Found This Review Helpful
The people at avanti are rude and think they are better than everyone else. For the prices they charge they should be bending over backwards for their clients, instead they look you up and down like you owe them something. I should have read their reviews and asked around prior to going.
Would you visit again?
No
Service Quality
1.00 out of 5 stars
Service Variety
1.00 out of 5 stars
Atmosphere
1.00 out of 5 stars
Staff Expertise
1.00 out of 5 stars
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A BEAUTIFUL Experience!
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5.00 out of 5 stars
19 of 36 People Found This Review Helpful
My friends and I love to treat our selves to a spa day once in a while. We choose AVANTI because of all the great services they offer.From the moment we entered the building our senses were filled with delight! We were greeted by a friendly staff and offered tea and cappuccino which we sipped in our comfy, luxurious robes. Each one of us had a different sevice from massage ,body facials,and scrubs but when done we all agreed it was the best we had ever expierienced! Those water tables are to die for...Can't wait to go back! In fact I'm treating my husband for his birthday to the famous RAZUL! We had a tour tof this amazing treatment room and I know it will be fantastic!
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
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mdiva
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5.00 out of 5 stars
13 of 31 People Found This Review Helpful
Have I got a spa for you, this place is awesome upbeat, fun, the staff is very accommodating. i had a great time, not only did i have one of the best pedicures i ever had .but haircut and blow out. I am going back for sure .
Would you visit again?
Yes
Service Quality
4.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
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Warm and friendly Staff
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5.00 out of 5 stars
18 of 37 People Found This Review Helpful
I have 4 kids and little time for myself....when I have some free time...I want to make good use of my time. I searched Google for a local, yet elegant salon/spa. Avanti came up....I have heard many great things from friends and family and it was so close to my house that I decided to check them out. Wow! Beautiful place....friendly staff...I felt like I have known them for years! I had a massage on a really cool waterbed-like table...like nothing I have ever seen before. (also took advantage of the Sauna before my massage...nice start) Then I had my hair blown out and a polish change on my nails. What a wonderful place....I highly reccommend Avanti as your place to get away...and so close! LOVED IT! Can't wait to visit again! Thank you to the Avanti Staff for making me feel at "home"... :-)
Would you visit again?
Yes
Service Quality
0.00 out of 5 stars
Service Variety
0.00 out of 5 stars
Atmosphere
0.00 out of 5 stars
Staff Expertise
0.00 out of 5 stars
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BEST FACIAL EVER!
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5.00 out of 5 stars
20 of 37 People Found This Review Helpful
I had the pleasure of visiting this establishment for the first time over the weekend, and I have to say my facial was phenomenal! From check in to check out I was treated like a queen by the front desk staff and the assistant in the spa. Everyone made sure I was comfortable and satisfied at all times. My facialist was knowledgable and experienced and I am absolutely thrilled with the results. I will definitely be making another appointment!
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
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Eh OK
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2.00 out of 5 stars
20 of 50 People Found This Review Helpful
Avanti is beautifully appointed, and the spa is very soothing. I was extremely impressed when I arrived, and was pleased with my massage. I was beginning to think all of the negative reviews here were un-deserved...but as soon as I went to check out, I understood. As most people stated before me, their front desk staff truly cheapens the experience. They did rectify the mis-communication and made amends, but for the price they charge for a good--not great--massage service, there should be nothing but smiles and "have a great day" at checkout. Instead of leaving feeling the "aaaahhhh" spa feeling, I had a scowl on my face and felt foolish for paying their high prices.
Would you visit again?
No
Service Quality
4.00 out of 5 stars
Service Variety
0.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
0.00 out of 5 stars
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Awesome looking Spa
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5.00 out of 5 stars
18 of 38 People Found This Review Helpful
I really like this spa with its many therapies.... retail area is large too.... I have had many services there when I lived in New Jersey. Now I am in Bay Area, CA and found a great spa here as well!
Next time in N J .. I will definitely go back to Avanti
Would you visit again?
Yes
Service Quality
4.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
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Good Salon HORRIBLE Spa
By
Casey
|
August 1, 2011
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3.00 out of 5 stars
19 of 39 People Found This Review Helpful
I HIGHLY recommend the salon portion of Avanti. Their hair dresses truly take into consideration what you want and what would look good for you in terms of face shape etc. and really make it work. Their waxing services, especially the eyebrows, are the best I have experienced. Their estheticians really know their way around shaping eyebrows and do an excellent job.
In terms of their spa services, I would NOT recommend them. Their therapists are not professional by any means and they seem to hire staff by appearance not by skill. The worst experience I had was with a body scrub where I was left to rinse off under the vichy shower by myself when I was supposed to receive a scalp massage. Every professional knows you DO NOT leave a client. I have received gift certificates for various spa treatments and with three facials, each one has left my pores looking larger, my face oily, and withing twenty four hours my face is chapped! Other people I have spoken with share my woes when it comes to their face services. Their massages are nothing special and mediocre at best.
Would you visit again?
Yes
Service Quality
3.00 out of 5 stars
Service Variety
3.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
3.00 out of 5 stars
Reply from: Avanti Day Resort
I’m glad to hear that you thoroughly enjoy our hair and waxing services! All employees hired at Avanti are hired based on their experience, expertise and professionalism, not appearance. Our Rain Forest Body Vichy CAN NOT include a scalp massage. Once the technician turns on the Vichy shower, there is no way for them to massage the scalp without getting soak and wet. Dissatisfaction with our facials are very rare, and when something comes up we immediately ask the client to come back in, free of charge, so that we can take a look at their skin and rectify any situation. I suggest next time you are not satisfied, please bring it to our immediate attention so that we may have an opportunity to correct it for you.
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SKIP THE "BODY FACIAL"- SO NOT WORTH IT
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2.00 out of 5 stars
15 of 41 People Found This Review Helpful
I enjoy going to Avanti and have gone numerous times for various services. This one was a HUGE disappointment!
I booked a European Body Facial for $150 for 75 minutes. According to the website, the treatment is described as-
" These luxurious treatments include a full body exfoliation, toner, steam, massage, mask, & moisturizer. Recommended once a month with your regular facial"
What I got instead was a 50 minute treatment that consisted of exfoliation, rinse off in the steam shower, and a leave in mask/moisturizer that I was wrapped in and I was done. The receptionist described it to be a facial but on the body, hence the name "body facial" but there were steps missing from the description- no toner, massage or moisturizer (after the mask since the mask was not be rised after the wrap and there wasn't a separate step for a moisturizer).
I think the $150 is a RIP OFF for this treatment! 20 minutes of the 50 minute treatment, I was wrapped in plastic with towels on top and left in the room while the therapist left. I've had numerous body treatments before and usually they give you a head/scalp massage during the wrap. For $150, this was a waste of money.
Avanti needs to (1) edit the description on this treatment an
Would you visit again?
Yes
Service Quality
1.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Atmosphere
4.00 out of 5 stars
Staff Expertise
1.00 out of 5 stars
Reply from: Avanti Day Resort
Sorry to hear that you were not fully satisfied with our Body Facial. You obviously chose the Shea Butter option, which does not get a finishing moisturizer at the end since you would not want to apply anything over the Shea butter since it is in itself extremely moisturizing. After rinsing in our steam shower, which opens your pores, the toner is applied to the body with mitts before applying the shea butter. With all of our Body Facials, the mask is put on the body with an application massage, and the client gets wrapped. We do not include a scalp massage in our protocol, but would gladly add it on as an Enhancement to any of our body treatments. Being that the Shea Butter Body Facial does not require a finishing moisturizer, I can see why you felt your appointment wasn’t the full 60-75 minutes. Depending on which version you choose, the lengths of times vary per treatment. I will be sure to correct that on our website. Thank you for bringing it to my attention.
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BAD EXPERIENCE
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1.00 out of 5 stars
19 of 37 People Found This Review Helpful
Not only does this spa OVERCHARGE . . but they are horrible at customer service. I went there for highlights and color and had a horrible experience. I am not going to write ALLl the details because there is too much to complain about. I was a loyal customer there and after the way I was treated this last time by THE OWNER, I will never go back there again or recommend it to anyone.
Would you visit again?
No
Service Quality
1.00 out of 5 stars
Service Variety
1.00 out of 5 stars
Atmosphere
1.00 out of 5 stars
Staff Expertise
1.00 out of 5 stars
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Ambiance is PERFECT! Most luxurious spa in NJ!
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4.00 out of 5 stars
19 of 36 People Found This Review Helpful
I visited Avanti with a friend for massages. I had a deep tissue while she had a prenatal massage.
Ambiance and facilities were perfect! Clean, luxurious, floating beds for the massages were to die for! Sauna was great and shower facilities after massage were exceptional. The massages were average, I have a regular CMT I go to but I just had to try Avanti because of the beds. The floating beds were unique, the actual massage was ok. I asked the CMT for firmer pressure and it still was too light for me since I booked and paid for a deep tissue. While the pressure was not right for me the massage was relaxing.
Only issue if is the reservations desk- I specifically booked for a prenatal massage. Somehow they booked my friend for a belly cast (even when I mentioned she was 4 months on the call). They did rectify this mixup.
Also- they now accept Spafinder certificates all week!
Would you visit again?
Yes
Service Quality
4.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
4.00 out of 5 stars
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Much needed vacation!
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5.00 out of 5 stars
10 of 26 People Found This Review Helpful
I have been at Avanti many times. This particular time I had the 1hour and 45 minute " TIME INDULGENCE". I was pleasantly greeted by Gretta and Mike. I was taken back to the spa locker room by smiling Svetlana and then treatments began with wonderful Samantha. I highly recommend the "Time Indulgence". I already booked another one for my husband and I. I also loved Ashley who gave me a style and blow out. I felt completly relaxed and like I was on a much needed vacation. THANK YOU!!
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
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Great building, horrible customer service
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3.00 out of 5 stars
19 of 39 People Found This Review Helpful
The messages here are great. But thats about it:
They misheard us when my boyfriend and I ordered a couples package (20 minute massage and 30 minute learning session) and instead gave us an hr massage, when I mentioned it they responded with "o well!"
They also only take spafinder on weekdays now
Would you visit again?
No
Service Quality
1.00 out of 5 stars
Service Variety
3.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
Reply from: Avanti Day Resort
Sorry to hear of you dissatisfaction with our customer service team. All of our phone conversations are recorded and if you would like to give the date and time of your appointment, I would be happy to review the recording for the error. I do need to mention that we DO NOT have a 20 minute massage and 30 minute learning session, maybe you saw that on a different web-site...what we have is a Guild to Heaven which is a 90 minute instructional session where each guest receives 45 minutes of hands on time. Also, our policy on Spafinders Gift cards is that we ONLY except them during the week, not weekends. Please feel free to call our Spa and ask for the Spa Director...I would love to rectify this matter for you!
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My favorite place to get away from it all
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5.00 out of 5 stars
36 of 75 People Found This Review Helpful
If you like to be pampered and want more than just your usual run of the mill haircut...expect to feel uplifted and rejuvenated. Upon entering you can have a cappuccino or even a glass of wine. Shampoos include a lovely scalp massage. Staff is super friendly. The woman who did my hair offered suggestions & did a truly amazing job on my hair. The atmosphere is modern & there is a lot of energy in the place. It is expensive but you get what you pay for!!
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
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I really liked Avanti
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4.00 out of 5 stars
30 of 62 People Found This Review Helpful
I had the best color/highlights and cut at Avanti in September and I never saw the "attitude" some reviewers talk about. I was a mess when I walked in, after spending the day at the barn with my horses, and I was treated with friendliness and respect by all the staff. If I lived closer, I would be there every 8 weeks on the dot, but I don't have the time, which is a shame, because they were an AWESOME place. Wish they could open another salon in the Spring Lake NJ area!
Would you visit again?
Yes
Service Quality
4.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Atmosphere
4.00 out of 5 stars
Staff Expertise
4.00 out of 5 stars
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Misled
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3.00 out of 5 stars
35 of 71 People Found This Review Helpful
I scheduled a manicure and pedicure. After I checked in, I was told that normally when people are waiting they sit at a table with fruit & cheese. However, a bridal party was in and I needed to wait elsewhere. I waited for 30 minutes. The manicurist finally arrived saying "Sorry I'm late, I was doing my boss' nails." Based on the recommendation of the manicurist, I agreed to a $45 gel manicure. She promised no chips for two weeks. Well, it managed to chip only 4 hours after I left the spa. I called to complain. They didn't even return my calls. I called again to complain about the manicure, lateness of the manicurist (especially if it was to do her boss' nails). I wanted a new manicure for a future date. After many phone calls, I was told I could have another gel manicure (within 2 weeks from the original). They also offered $10 off the next pedicure. Very fair...I thought. When I arrived for my new gel manicure, I was told they were not willing to do a complete manicure. They would simply change the polish. I spoke to the owner and she said I misunderstood. They wanted $25 for the new manicure. I left and won't return.
Would you visit again?
No
Service Quality
1.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Atmosphere
4.00 out of 5 stars
Staff Expertise
1.00 out of 5 stars
Reply from: Avanti Day Resort
Sorry to hear of your dissatisfaction. I would like to inform you that all of our phone calls (incoming and out) are recorded. We have 6 conversations recorded of our Customer service staff speaking to you directly after this incident. You specifically said that your manicure was to your satisfaction and that you were only upset by the Shellac polish chipping. We offered to have you come right in to get the Shellac re-done but you said you werent available that week and made the appointment for almost 2 weeks later which you also included a pedicure with that we offered to discount as well. As far as the table, we usually have all our service brochures on that oval table and no food items at all. There was fruit and cheese that day which a Bridal party had brought in for their group and they were sitting their enjoying it, therefore, there were no empty chairs for you to sit, so our Customer Service Director personally took you to your pedicure chair and started your foot soak and brought you a complimentary cappuchino while your daughter was accomodated on a busy Saturday for a polish change that we didnt even charge you for. You both left very happy that day and i understand your dissatisfaction with the Shellac Polish, i just wish you would have let us correct this for you instead of running out.
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AMAZING!
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5.00 out of 5 stars
34 of 74 People Found This Review Helpful
I started off with massages and it was just an amazing experience - it feels like a different world in there. I moved on to mani/pedi and eventually hair - I have been getting my hair colored, cut & styled there for some time now.... I just love everyone and the salon is just great.
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
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One of the best in the area
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4.00 out of 5 stars
50 of 96 People Found This Review Helpful
If you are looking for a nice day at the spa, Avanti definitely fits the bill. The spa staff is amazing, and the treatments are wonderful. They have some of the most high-tech beds for massage and facials that I've ever seen. They have a great pedicure station, where a thin curtain separates you from the client next to you, and the foot baths are top of the line.
The things I don't like about Avanti are the set-up of the nail stations, which are too open for me, and the clientele. There are a lot of uber-snotty women here. Most of the staff is extremely pleasant and professional, but sitting next to an annoying person can ruin an experience.
The spa side is totally separate, and is sublime.
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
3.00 out of 5 stars
Staff Expertise
3.00 out of 5 stars
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Long time customer - best in the state
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5.00 out of 5 stars
61 of 124 People Found This Review Helpful
I have been a frequent client of Avanti for 10 years plus and this is the best place around. The spa is definitely in the same league as the true spas in Manhattan. I have been driving out of my way to "experience their services and atmosphere" for years. I have on occasion visited local spas in my area - East Brunswick, but nothing lives up to Avanti. Avanti is a true spa, not just a salon with some spa services.
Yes, the reception area is quite loud, unnecessarily so, they should rethink that, its not pleasant to get your nails or hair done in that atmosphere, so I no longer do. But once you walk into the spa you are taken to another world where relaxation and pampering are priority one.
The spa is NOT filthy. Shame on you Rita B. Over the past 10 years I have never encountered anything BUT A SPOTLESS spa. Had they bent their rules and taken Rita's products back I bet she wouldn't have written her review. Just sour grapes on her part and a self-serving rant. P.S. Rita - the return policy has always been clearly posted and all salons and spas in the area have the same policy. They can't resell products even if they are unopened.
Technician's will generally chat if you are receptive. If you don't want to engage in conversation don't respond or be an adult, take some initiative and responsibility for your time there and ask them politely to stop talking. It's as simple as that.
The staff is not rude, nor do they look you up and down. I have never been treated like I was inferior. Rather, it's the other way around - I have witnessed on more one than visit, the clients treating the staff with attitude when the spa is out of a product as insignificant as a specific nail polish color.
I could go on, are they perfect, not all of the time, but they come very close most of the time. Generally, things run on time and on more than one occasion a tech has come in on her day off to take my appointment.
They do raise their spa services fees too often.
In the salon and spa, they need to take control of the schedule and not allow late customers to throw the schedule off for others that follow. Even if it is the client's wedding day! They should implement a simple policy that if you are late, you will be charged for the full service that you booked, but will only receive treatment for the time remaining in your appointment - no excuses. Same thing should apply when clients are too demanding and want their make up or hair to be constantly redone going into another appointment. You need to cut them off.
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
4.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
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creme d la creme'
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5.00 out of 5 stars
54 of 109 People Found This Review Helpful
Avanti day resort is by far one of the top salon/spa on the entire east coast including nyc the experience for me was the ultimate and have traveled all over the country and visit dozens of salons and spa s my husband and i were truly impressed it was an awesome experience from the minute we walked thru the front door , customer service spa attendant therapists were there to attend to any if all our needs we cant wait to go back the decor was most impressive the owner must take great pride owning such an establishment with such a talentedand beautiful staff u feel like u belong
thank u avanti cant wait to return next time we r on the east coast c crocilla las vegas
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
4.00 out of 5 stars
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Deceptive Sales Practices
By
CamH
|
January 20, 2010
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1.00 out of 5 stars
59 of 115 People Found This Review Helpful
I purchased the Let it Snow package for my sister as a gift and was told on the phone that it included lunch and a gift bag. I purchased the package online. I noticed that it did not list all that was included in the package on the receipt. So I called back and spoke to the same woman and expressed my concern about this and told her that I did not see where lunch and a gift was included anywhere. She told me to look at where it stated this on the website and it was there under a general statement about what all of the packages included. Well I sure wish I printed that out because when my sister went to use it they told her lunch and a gift was not included. So I went back to the website to look (almost 2 months later) and all of the new packages no longer included it. The price I paid for her "package" was no package at all but the cost of the two services.
I see a lot of bad reviews about this place. BELIEVE THEM. I wish I read them before I spent my money at this place. I think they are scammers. Oh, and my sister said the receptionist was snotty. So those allegations are true too.
Cam
Would you visit again?
No
Service Quality
1.00 out of 5 stars
Service Variety
1.00 out of 5 stars
Atmosphere
1.00 out of 5 stars
Staff Expertise
1.00 out of 5 stars
Reply from: Avanti Day Resort
Im sorry to hear about the confusion, some of our packages DO include lunch and others dont. The ones that do are clearly marked in parenthesis after the description of the package with price. I have print outs of all current and past packages on file and would be happy to fax it to you for review. As far as the spa gift, regardless if lunch is included or not, all packages get a spa gift and I would be happy to give you one if your sister did not receive it. We get an abundance of calls through our call center and if we were not informed that it was a package, it would have been booked as single services and the paperwork and gift would not have been prepared. We hope you would change your mind and reconsider visiting us in the future.
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Beautiful Spa, Mediocre Customer Service
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4.00 out of 5 stars
62 of 116 People Found This Review Helpful
I visit Avanti often for my hair & facials. Their customer service is definitely subpar, with very snooty staff that treat you like you're inferior. But once you get past that, their team is very talented and the space is absolutely gorgeous! I continue to go there because of my hairstylist. Their prices are rather high, especially for a suburban salon/spa.
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
3.00 out of 5 stars
Reply from: Avanti Day Resort
Sorry to hear of your outlook about our customer service team. They will definetely be addressed about your comments. Great to know that you love our technicians and services! Hope you enjoy the complimentary hair treatment the next time you visit.
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Nice spa area but salon is loud
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4.00 out of 5 stars
71 of 124 People Found This Review Helpful
I have visited this spa a few times. While I loved the treatment and the masseuse (Charlene), the overall vibe was not great. The spa area was done very well but you walk in to a loud salon area. Overall a nice experience though.
Would you visit again?
Yes
Service Quality
4.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
3.00 out of 5 stars
Staff Expertise
3.00 out of 5 stars
Reply from: Avanti Day Resort
We are so glad to hear that you love our spa! Charlene is a fabulous massage therapist! Since the salon is a seperate area, it does have a more energetic "vibe" with top 20 music instead of the tranquil spa music that is played within our spa. We try to keep both salon and spa clients happy in both departments....
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Con Artist and Thieves
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1.00 out of 5 stars
60 of 113 People Found This Review Helpful
Terrible Terrible Terrible ....... !!!!!!~~~ Do not get sucked in .....If I can help one , two , or ten people , please read this .............. I took three people to this salon for a girls day, My Treat !..... we all got facials and massages..upon entering the salon, it was loud and busy, not a place for a relaxing day, the staff was rude and unhelpful, the spa was dirty, filthy actually...... we went ahead with all of our services, with very chatty facialist and therapists....
Upon leaving , I purchased numerous products totalling $500, in addition to the 1000K I spent for the services for the day. When I got home I realized the products that they gave me were not products that were used on my face, but a line that I had used at another salon and had a terrible reaction to. I returned to the salon the very next day with all UNOPENED items...... I was told that they would only issue a credit to the salon, and not refund my $$$ , I asked to speak to the owner , who came out , and restated the same thing. CREDIT only....I obviously did not want to return to this salon for ANYTHING, so I didnt want a CREDIT !!~~I begged the owner to please understand the situation and that I just wanted a refund for these items and how much money I had spent the day before.
The owner refused and was very nasty , unprofessional and rude....... you can see why the staff are the way they are , when lead by and unreasonable MONSTER like this.
I understand policies ( there was no sinage that stated this policy anywhere!, it was printed in small print on the bottom of receipt AFTER you already paid !!)
BYERS BEWARE !!!!~~~ Also be careful of all the UPSELLING they do while performing their services and dont tell you that they will cost additional in the end!!!!~~
DO NOT USE THIS PLACE !!! It is TERRIBLE , the people are CONS !!!!~~~
Would you visit again?
No
Service Quality
1.00 out of 5 stars
Service Variety
0.00 out of 5 stars
Atmosphere
1.00 out of 5 stars
Staff Expertise
1.00 out of 5 stars
Reply from: Avanti Day Resort
Our return policy is in a frame at our check out counter. Unfortunetely we do not, as most other retail outlets, give cash back on returns. If we were to break our policy for one client, others would want that as well, and there would be no reason for us to have a return policy in place at all. As far as your visit, when your group was here they raved about their services and even booked appointments to return before they left. . We normally close on Saturdays at 5pm and to accomodate your group we stayed opened until 7:30 to pamper your guests and to be accomodating to you. It is unfortunate that you have to leave a bad review just because you were not able to return your products for cash instead of the credit that we had offered.
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OVERRATED
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3.00 out of 5 stars
48 of 95 People Found This Review Helpful
I have been to Avanti a few times. For the most part I find the staff to be snooty and they look you up and down. It's like a competition in there. The older women who work there dress like they are in their 20's. It's embarrassing for a woman 50+ to wear a minidress and spiked heels. This is supposed to be an upscale salon/spa not a strret corner. The services I have had are more costly and pale in comparison to other "upscale" spas. Also, I hope you don't have the misfortune to deal with GRETA at the reception desk. I give Avanti a thumbs down.
Would you visit again?
No
Service Quality
3.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Atmosphere
3.00 out of 5 stars
Staff Expertise
3.00 out of 5 stars
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Salon/Spa of the Year 2009
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5.00 out of 5 stars
42 of 96 People Found This Review Helpful
I was just informed at my visit to Avanti Day Resort that they had been awarded the Salon of the Year Award and i can see why!! Not only is the decor unbelievable but the Royal Thai Massage that i had was one of the best experiences i've had. The new water massage tables were simply amazing!! I also recommend the Apricot Organic Facial, not only did it smell amazing, the enzymes used made my skin smooth a glass. My spa lunch with red wine was delicious and checking out was effortless...i will definetely be back!!
Would you visit again?
Yes
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Not Exactly...
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3.00 out of 5 stars
40 of 73 People Found This Review Helpful
On their website they state that they have the only rasul treatment on the east coast, this is not really true-they have one at the chopra center ny and one at the pearl md called the blue grotto. The only difference is the COST. It is 300 dollars for one and $400+ for two at this spa. It is only 65-80 per person at the other two. I would not waste my money somewhere where the staff is not friendly because of the amount of money being put out. I do however recommend the treatment itself because it is 50 min. and a self service treatment which is great fro couples and good friends.
Would you visit again?
No
Reply from: Avanti Day Resort
Our Rasul Signature treatment is 2 1/2 hours which includes a half hour in the Rasul chamber with 5 different color clays that are applied to the body. Then you go into the vichy/steam shower to clean up before getting a hydrating goat butter milk creme wrap cocooned in our Floatation bed for 30 minutes and a 30 minute Swedish massage. All followed by a gourmet spa lunch in our Tranquility Room. Its obvious there would be a price difference between the extensive treatment that we offer and the other locations that only offer the chamber itself.
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The best services bar none.
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5.00 out of 5 stars
30 of 58 People Found This Review Helpful
Avanti Day Resort specializes in making the client feel special in every way. From the moment you walk in you feel a queen. The receptionists smile and make you feel so comfortable. The decor is beautiful and modern.
I've been coming here for 3 years. I walked in to have a nail repaired, then I started coming regularly for manicures, pedicures, facials, waxing, color and cuts. I find the technicians are the best in the business. I had been going to Manhattan for years. Avanti is better than any spa I went to there. The facialists really know their stuff. My skin looks great and everyone thinks I'm younger than I really am. I can't rave enough. I feel beautiful when I leave and can't wait to go back for my next service.
Would you visit again?
Yes
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desapointment
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4.00 out of 5 stars
60 of 87 People Found This Review Helpful
My second visit to Avanti was a little disappointed. The first time the reception was a little warmer. My boy friend gave me a $600 gift certificate and I brought him with me, because I want him to have the same experience I had a the first time. First it took a several phone call to have the manage to call me back to confirm the treatment for the special room I desired. Finally when I got hold of her, I find out that the room was not available after I was promised that specific room, so I booked for a different treatment. The service was great, regarding "the experience", was not what I expected for the amount of money ( no one glass of wine as it's advertised). the coffee table was beautifully set up, but there was no coffee available, just tea and water. At the end, the receptionist was not very happy when I wanted her to give me the total service detailed.
There was not a thank you for coming...I hope to see you back...
The first time for much less, I got a good bag with samples (not that I care for the samples). I think that for that kind of money, I was expecting a better appreciation for bringing my business to the spa. Since it's not the first time I visit the spa, and after I spoke so highly of the place to my boy friend. I was disappointed.
Would you visit again?
Yes
Reply from: Avanti Day Resort
Being that the Rasul was already booked for the day you wanted to come in, we created a customized service in our Couples room to your specifications that included a scrub, steam and massage. This is something we dont offer but we wanted to do our best to accomodate you. If you were expecting a Rasul and got something else its understandable that there would dissappointment but we did accomodate you with all the alternate services you agreed too. As far as coffee, we do not serve coffee in the Spa. We try to keep it "Spa-like" and offer herbal teas and fruit infused water. We do however have a fabulous Cafe in our Salon that offers coffee, teas, cappuchinos and expressos that all guests are welcome to complimentary. We look forward to seeing you again in the future.
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Location & Hours
Business Address
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Avanti Day Resort
345 Route 9 South
Manalapan,
NJ
07726
United States
Phone: +1(732) 780-0222