Customer Reviews for Body and Care Spa (2)
August 27, 2015
Worst Experience EVER
Absolutely the worst experience ever. I saw the Groupon for $129 and I called her to simply ask questions (it took like 5 attempted for the call to even go through) about how long the facial was and she started hassling me over the phone telling me to buy the Groupon from her directly or else she will charge me an extra $25 "tax." I told her I'd think about it and I'd have to work out the schedule with my bf and I'd call back. She was so annoying and kept repeatedly saying "Buy the deal from me," "buy the deal from me." Compared to the other deals I saw on Groupon, this place had the better reviews on Yelp so I told my sister to call the number and purchase it for me because I didn't want to deal with the lady again. When my sister called, she told her the same thing but ended up charging her $149 because of the same tax. I will make a strong point now: BUY FROM GROUPON IF YOU STILL WANT TO TRY HER OUT BECAUSE GROUPON WILL PROTECT YOU IF YOU HAVE A BAD EXPERIENCE WITH HER AND YOU CAN REQUEST A REFUND. Unfortunately we made the mistake of buying from her directly so now all we can do is share our experience. Firstly, the parking situation there is atrocious and 2 hour max limit, so if your message is 2 hours, you will most likely get a ticket. We got there 20 minutes late because of lack of parking, and understandably they did not offer to make up the time although they were not busy at all (for some reason the lady on the phone likes to make it sound like they are super busy and booked even though I did not see that on my visit). Their AC was apparently broken and the rooms were so hot (the ladies didn't speak English or just ignored me, so I wouldn't know for sure). My bf and I had to take turns getting facial/massage, although it was suppose to be a couples message. The message was good, and the facial was not. I've had several facials before and sometimes during this facial I felt like the lady was doing nothing when my eyes were covered. The facial did not feel good. Also they left the door open the whole time so it was very noisy and far from relaxing. At the end, they demanded $20 tip per person. Note: They did not ASK, they DEMANDED. My experience was horrible. I will be submitting a claim to BBB. You might have a better experience, but to protect yourself, PLEASE PURCHASE THE GROUPON IF YOU WANT TO STILL TRY HER OUT. SHE WILL STILL CHARGE YOU THE EXTRA FEE THAT SHE THREATENS TO CHARGE YOU FOR BUYING THE GROUPON. An extra $20/$25 will save you a possibly $189 that I WASTED on this place.
February 17, 2014
I had an amazing experience with Body and Care, came here for a facial and massage and both services were great. Very professional staff. My face felt and looked amazing, my massage was very relaxing. Honestly did not expect to find a place like this in Queens but sure glad i did. I will be coming back for another massage and a 24K Gold Facial. Definitely recommend to try this place out.
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