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About Dolce Bella Spa on the Rideau
This spa is located in the historic Old Woolen Mill with a view of Lake Ontario and the Thousand Islands. Spa services include manicures, pedicures, facials, eye contour treatments, microdermabrasion, body wraps and scrubs, waxing services, and endermologie therapies.
Location
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ADDRESS
8 Cataraqui Street
Kingston,
ON
K7K 1Z7
Canada
Phone: +1(613)544-1166
Services
Facials
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Acne/Deep Cleansing
Anti-aging
Back Facial
Custom
Exfoliating
Fruit Acid
Glycolic Acid
Men's
Microdermabrasion Facials
Oxygen
Sensitive/Calming
Teen
Hair/Nail Services
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Eyebrow and Lash Tinting
Hair Styling and Care
Manicures
Pedicures
Waxing
Massages
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Aromatherapy
Back Massage
Couples
Deep Tissue
Four Hands
Hand/Foot
Hot Stone
Mommy and Baby
Scalp
Swedish
Facilities & Amenities
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Food/Beverage Available
Locker Room
Retail Store
Robes Provided
Showers
Slippers Provided
Steam Room
Whirlpool, Jacuzzi
Body Wraps
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Cellulite
Slimming
Water Treatments
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Hydrotherapy
Dolce Bella Spa on the Rideau
3.80 out of 5 stars
Overall rating based on
10 Reviews
7 of 10
(70%)
Customers would visit this business again
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Love being treated like a queen for a day
By
sandiM
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September 16, 2010
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5.00 out of 5 stars
38 of 72 People Found This Review Helpful
I have h sad several treatments at this spa on a regular basis over the last 4 or 5 years and each time I go I just love the feeling once I walk in the door. From the moment you arrive they make you feel very special. I work in a stressful job so it is not uncommon for me to be uptight when I arrive but when I leave I feel like a new person and also feel that I look terrific.
Over the last couple of years with the new ownership I see nothing but improvement in the equipment and the products they use. I even purchase the some of their skin products and see nothing but great results in my skin so I will continue using them.
I love getting my hair done as Andy seens to be able to work magic with a new and exciting easy to manage cut and style.
Looking forward to my next vist. I encourage any one looking for a special day to check out this location. You guys do a great job, keep up the good work.
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
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Spa review
By
LyhnM
|
September 16, 2010
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5.00 out of 5 stars
28 of 49 People Found This Review Helpful
I am very surprised to see some of these negative reviews regarding this spa. Previously I lived in Toronto and went to several spas there. I find Dolce Bella Spa to be one of the best spas I have been to, including very friendly and helpful staff. The premises are lovely and they always make you feel welcome there. If your looking for a remarkable experience visit this spa.
L Macintyre
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
0.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
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This is a 6 star property
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5.00 out of 5 stars
37 of 65 People Found This Review Helpful
The design and history of this Spa is worth going to see for sure. I found the service providers with a skill level above other Spas that I have visited.
As soon as I arrived reception made sure i was comfortable and offered me a coffee, tea, juice or water and was suprized to find this was included. I was booked to have a facial the day I was there and it was amazing, and so much more then a facial... I got a hand and arm massage and even my back. Not only would I recommend this Spa but i am not normally a spa goer but have now booked myself to come every month to be pampered.
Thank you Dolce Bella Spa
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
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I love this place
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5.00 out of 5 stars
28 of 56 People Found This Review Helpful
I have been to many places in eastern Ontario but Dolce Bella on the Rideau is a real treat. My girl friends and i meet in Kingston twice a year and we always stay at the 4 points and go to a spa. We have been to a few other places in the area but you really feel the difference once you walk in the door.
It seems that every effort in detail is applied, the spa is beyond beautiful and very well worth the cost. Their prices seem to be on average as other places but you get so much more.
I don't normally leave reviews good or bad but when I was recommending this spa to a friend on line I saw review that was not positive so I felt I had to. I would say to anyone that was not satisfied to contact the spa as I know they will do everything they can to make their guest happen and have them return
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
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best facial ever
By
Amanda
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September 12, 2010
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5.00 out of 5 stars
28 of 62 People Found This Review Helpful
I am surprised to read negative comments about Dolce Bella. Surely if one's experience was so horrible, they would have contacted management immediately, as I am 100% sure any negative experience at the Spa is taken to heart, as customer satisfaction and comfort is clearly a priority. I have had the sea essentials moisturizing facial, and must say it's the BEST I've ever had. For a full hour I not only experienced everything a facial should include, but I was pleasantly surprised it included a back massage, AND hand, arm and foot massage. Not once was I left alone in the room except when my esthetician got hot towels to warm my feet. I've never been so impressed with attention to detail, and found my esthetian easy to talk to. She made sure her pressure was to my satisfaction. Even as I left, I was asked by the receptionist how I enjoyed my service. I'm impressed by the professionalism at Dolce Bella Spa, and would recommend it to anyone.
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
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Attitude
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1.00 out of 5 stars
34 of 68 People Found This Review Helpful
I find it amusing that this spa consistently tries to blame their lack of expertise on others. They took over a spa that I used to frequent often and have made a mockery of it. The service has deteriorated over the last 4 years and there is nothing to draw me back. I have decided to move on to other more qualified spas in the area.
Would you visit again?
No
Service Quality
1.00 out of 5 stars
Service Variety
2.00 out of 5 stars
Atmosphere
2.00 out of 5 stars
Staff Expertise
1.00 out of 5 stars
Reply from: Dolce Bella Spa on the Rideau
Dear Maria
I have to say I am shocked by your comments and disappointed that it clearly seems your experience at Dolce Bella Spa was not satisfactory to you.
I will say that our priority is always to take every comment or guest concern as a way for us to improve and to never blame others. If somehow we have come across that way in our response, this was not our intention.
Our guests are our first priority and our goal is to deliver service beyond their expectations and welcome ways to improve. I welcome all guests to contact me if they did not receive a spa experience beyond their expectations.
All employees are responsible for maintaining the highest standards in service excellence to ensure they meet Dolce Bella Spa quality requirements.
This is not to say that we would never fall short of our guest's expectation but our aim is to exceed them.
I would love the opportunity to talk about this with you so that we can continue to improve, and so that I can provide you with a service experience you truly deserve from us.
Yours truly, Andy Boyd/President
Dolce Bella Spa on the Rideau
andyboyd@dolcebellaspa.com
T. 613-544-1166
T.F. 877-424-4417
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Definitely reccomended
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5.00 out of 5 stars
29 of 59 People Found This Review Helpful
I have been going to Dolce Bella for 3 years, and must say they consistently offer very exceptional service. As a rock climber, my back is often kinked or sore. For this reason I go to Dolce Bella primarily for their massages. Laurie is great, and remembers which areas I usually have the most problems with. I always leave feeling extremely relaxed and relieved.
Last week I had a wedding to attend, and therefore had a mani and a pedi done. They were very gentle yet effective. Being a climber I have many calluses on my hands, and the scrubs and treatments the esthetician used on me left them feeling soft and hydrated. In my opinion, Dolce Bella is one of the best spas in Kingston, I would definitely recommend them.
Would you visit again?
Yes
Service Quality
0.00 out of 5 stars
Service Variety
0.00 out of 5 stars
Atmosphere
0.00 out of 5 stars
Staff Expertise
0.00 out of 5 stars
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Great staff and attention to detail
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5.00 out of 5 stars
35 of 63 People Found This Review Helpful
Last week I received a gift certificate for Dolce Bella Spa from a raffle at my work, I had never heard of them before and was very excited to go after having a look at their website. I was able to book an appointment for a facial the next day which was great. After my appointment I must say the staff is very friendly and inviting, and they paid attention to even the smallest details such as offering me a cup of coffee while I waited for my esthetician. Their facility is beautiful, very sophisticated and elegant. Their location on the river also makes it seem very serene and relaxing. During my facial the esthetician was gentle and very careful when using the products on my face (so not to get them in my eyes or nose) which was a nice change from other spas. My face now feels very moisturized and I have not had a breakout since. Dolce Bella is pretty unique, I'm excited to return.
Would you visit again?
Yes
Service Quality
0.00 out of 5 stars
Service Variety
0.00 out of 5 stars
Atmosphere
0.00 out of 5 stars
Staff Expertise
0.00 out of 5 stars
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Never Again
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1.00 out of 5 stars
34 of 79 People Found This Review Helpful
I was so excited when I received a gift certificate for a manni, peddie and blow-dry at Dolce Bella. Although I hadn’t heard much about it, the pictures on the Internet looked beautiful and I was looking forward to a great time. Unfortunately, this wasn’t the case. The reception staff were extremely rude; they ignored me for the first 15 minutes while they discussed another client’s weight issues (the client was still in the spa!!), and when I finally got their attention they informed me I had arrived a half hour too early. Im certain this was not the case because I drop my daughter off at day care every day at the same time, so would have made the appointment accordingly. While I understand that mistakes happen, I was shocked that the receptionist was trying to blame me, going so far as to calling me disorganized! Anyway, I waited another 10 minutes before calling my esthetician. The manicure went fine, but during the pedicure, she removed so much dry skin from my soles that I actually bled! Throughout the process, I requested that we stop but she insisted it would feel better when it was done. When I began bleeding, she simply said that my feet were too sensitive! I have a pedicure about once a month and I have never, ever bled. To make matters worse, she wiped her station with the same towel she wiped my feet with! The wash and blow dry went ok, but the entire day really ruined even that for me. I could hear the reception staff talking about the me the entire time. I had never been so embarrassed or appalled at the unprofessionalism (not to mention unhygienic) behavior in a spa. Im an avid spa goer and Ive neve had a problem at any others. I must say, this was a horrible, horrible experience for me and I wont be returning there soon!
Would you visit again?
No
Service Quality
1.00 out of 5 stars
Service Variety
3.00 out of 5 stars
Atmosphere
1.00 out of 5 stars
Staff Expertise
1.00 out of 5 stars
Reply from: Dolce Bella Spa on the Rideau
Dear Beth,
We are sincerely disappointed to hear about your experience at our spa. A complaint such as yours is very unusual; therefore we were shocked to hear your comments. We would love to speak with you directly to determine exactly what happened so we can resolve your frustration. At Dolce Bella we are always committed to finding new ways to improve our customer service. It is to our disappointment that you did not contact us directly with your comments, for we would love to resolve this with you in a different manner. This being said, we stand behind our services, facilities, and employees as the best in the area. Please call or E-mail us directly; we would love to help resolve this situation with you.
Sincerely,
Dolce Bella Spa
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Just a pretty face
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1.00 out of 5 stars
68 of 101 People Found This Review Helpful
This spa is an example of the packaging being better than the product. There is free parking and the facility is pretty but I have had two facials here in four years and they were both terrible. The last time was March 2010. The young girl who performed my Sea Essentials facial had absolutely no finesse or charm. I apply boot polish with more care.She did not know anything about the products she used but pushed hard to sell them to me - a classic red flag of poor spa etiquette. The experience, product and results should sell themselves. The staff her obviously haven't learned much in four years and assume their clients are stupid too.
It co st me $115. and wasn't worth a dime. I'd get better results with self buffing and some lard. She left bits of the masque in my hair and nose and ears and when I left my hair looked like It had been used for a mechanic's rag. Luckily I had a hat and could go directly to my hotel to shampoo and recover from the experience. NOT recommended!
Would you visit again?
No
Service Quality
1.00 out of 5 stars
Service Variety
2.00 out of 5 stars
Atmosphere
2.00 out of 5 stars
Staff Expertise
1.00 out of 5 stars
Reply from: Dolce Bella Spa on the Rideau
We were surprised to read your review on spa finder regarding negative comments about our facials. It is unusual to hear such comments for our facials normally only hear rave reviews about them. It is widely known that at Dolce Bella Spa we perform the most extensive facials in the area, as ours include additional elements such as a back massage with heated mud, hand and foot massage, etc. We understand that after a facial the hair tends to look a little messy, however in order for our specialists to provide the most thorough and effective facial, it can be somewhat necessary. Nonetheless, I agree that if there were pieces of the mask left in the hair they should have been removed.
As for your comment about product knowledge, please note that our staff goes through extensive product training on a very regular basis to ensure the best knowledge of our product lines. This is necessary in order for them to properly recommend home care that extends the benefits of a facial. We are very committed to product recommendation as it is the only way to improve clients' skin concerns on a long-term basis. We therefore strongly believe that it is our staff's professional responsibility to recommend products that guests' would greatly benefit from, however it is always up to the guest to decide if he/she would like to purchase them.
We are completely confident that our facials are some of the most luxurious and done with the most expertise of spas in the area. Dolce Bella Spa receives clients visiting from many countries around the world. Some of these clients have experienced world-class spas, yet they still rave about the quality and care that we put into our facials. It is understood however that somehow you may not have experienced our usual process, and we would love to know exactly what went wrong. Please contact us directly through a phone call or e-mail so we can discuss with you how our service fell short and how we can resolve your valid complaints. We take advantage of every opportunity to see how we can serve our customers better. As for your first visit we have only been in operation for 3 ½ years so it was another spa you visited 4 years ago that has no affiliation with us. Again, we would like to have a chance to speak with you about your experience; we look forward to hearing from you.
Sincerely,
Dolce Bella Spa
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Location & Hours
Business Address
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Dolce Bella Spa on the Rideau
8 Cataraqui Street
Kingston,
ON
K7K 1Z7
Canada
Phone: +1(613)544-1166
Facilities & Amenities
Facilities
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Steam Room
Showers
Changing/Locker Rooms
Retail Shop
Jacuzzi
Amenities
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Changing/Locker Rooms
Slippers Provided
Robes Provided
Retail Shop
Dolce Bella Spa on the Rideau
