Customer Reviews for About Face Waterdown's Salon, Spa & Laser Centre (6)
July 18, 2016
I've been to this spa twice...wouldn't go back and highly recommend you go elsewhere. Staff are unfriendly and rude. While waiting for my appointment, the girl doing the waxing came out started making fun of the customer she had just served (who was still getting changed). This included a detailed description of what the customer looked like on the table. I was appalled. The whole place has an uncomfortable atmosphere with everyone gossiping as if the customers weren't even there. The whole facility can also use a thorough cleaning.
April 23, 2016
Staff were unprofessional
I found the staff here very rude and unprofessional. They spent most of their time gossiping and bad mouthing other people (even other customers!). I did not enjoy my time here.
March 27, 2015
I found this spa to be the classy place I hoped for. Charming,soothing and professional,from Shernette's welcoming smile,my fabulous cut,to the ambiance it's a place that will have me returning very soon!
July 23, 2014
Worst Experience Ever
Called to book a pedi with my daughter. Was told by Shernete that we would be in different rooms. When we got there and enquired about being together was told by Shernet "didnt you hear what I said on the phone" Both of us had pedis with no one with us. We could have easily sat together. Was not offered water, price on website was cheaper then we were charged, place was dirty and the laundry was doing right outside the pedi room. Staff was unfriendly. Would never go back......
January 19, 2013
Would NEVER go back
Not a very professional salon at all. They did not honour their price listed on their own website. They really took advantage of me being a young new costumer. After calling and giving them a chance to explain their price being 40 percent higher then their website, they just said that their prices recently went up. After I said they should post that on their site, all they had to say was " sorry you had a bad experience"
September 25, 2007
the best service spa!
Wow! Service with a smile too! This spa is so welcoming, from the friendly staff to the superior service! I found the facial I received my Spa day to be the best I've ever had and I finally found a skin care line that works for me too. The spa is so charming and just flows with the towns history. All I can say is keep up the good work About Face & i'll be back soon!
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