A tranquil day spa based in the center of 'Highcross' Leicester. At the City Spa we use Elemis, Mama Mio and organic ranges to ensure your spa treatments are truly luxurious and relaxing. The spa also uses: Krush Mineral make Up, Circaroma Organics, Boo Boo Skincare ranges and Leighton Denny Launching Jan 2010*. Day spa packages and a series of spa therapies are available for men and women.
I’ve heard it said that the mark of a good company is how well they manage and respond to customer complaints. I’m sorry to say that the manager of The City Spa, Leicester, has let both herself and her staff down.
My wife’s £25 manicure was a disaster. After one and a half hours the varnish hadn’t dried, and as it had failed to adhere to the nails, was easily scraped off without the need for nail varnish remover. Understandably, I needed to let the salon know how upset and disappointed she felt and also give them the opportunity to investigate what had gone wrong.
The manager’s emailed response, sent on behalf of The City Spa, was indifferent, even suggesting that my wife’s own actions had possibly jeopardised the treatment. What an utterly ridiculous notion, bearing in mind that the experience had just cost £25. She did however, promise to get back to me within a week, after she had retested the product, but 6 weeks on she has failed to respond.
MY REQUEST FOR A REFUND HAS BEEN IGNORED.
I have circulated the emails to family, colleagues and friends, who are wise enough to decide for themselves whether they would ever wish to do business with this salon.
October 2, 2012
Just what i needed !
Finaly i found place with best quality of service and best prices all under one roof . Therapist not just do their day to day treatments well they also listen to you and give no many can buy beauty and life style tips . AMAZING!
April 18, 2012
Had custom manicure the day before going on holiday - 14 days later, including much use of the swimming pool, the manicure is still beautifully shiny with not a chip in sight. Staff were very friendly and welcoming. Only drawback was temperature of the public areas - a little cool due to unseasonal snow. Thoroughly enjoyed the experience. Will definitely return.
September 4, 2011
Fabulous treatments, lovely staff
The City Spa is the place I go to when I want to treat myself. I have had a number of massages here and they have all been amazing. The staff are really friendly and professional and goo at what they do. Each time I have come away so relaxed and feeling amazing. I can honestly recommend this place for massages.
February 27, 2011
I also visited the City Spa for the first time today and it was a truly wonderful experience. Would highly recommend it to anybody, and I will certainly be going back. Mothers Day beckons!
September 19, 2010
Wonderful pampering experience
This was a wonderful pampering experience in calm and stylish surroundings. I went for a facial - very professional therapist, very relaxing treatment room. Skin felt fantastic and I was walking on air when I left the City Spa, great combination of being relaxed and revitalised! Worth every penny, particularly as it is so competitively priced.
September 19, 2010
I visited this spa for the first time and just loved it. The therapist was excerllent, she knew excatly how to do a proper deep massage. Lovely welcome I am definately going back again. Recommended.