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About Paris Alexander Skin & Body Wellness Spa
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Location
Services View Treatments Menu
Facials
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Acne/Deep Cleansing
Anti-aging
Back Facial
Custom
Exfoliating
Galvanic
Glycolic Acid
Oxygen
Rosacea
Sensitive/Calming
Signature
Teen
Hair/Nail Services
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Eyebrow and Lash Tinting
Manicures
Pedicures
Waxing
Massages
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Aromatherapy
Back Massage
Deep Tissue
Hot Stone
Prenatal/Postnatal
Scalp
Swedish
Body Wraps
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Cellulite
Slimming
Get Deals
Share Your Spa experience with your mom or friend and we'll take 10% off your services during the month of May
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Booking Dates
30-Apr-2012 - 31-May-2012
Package Includes:
Parisian Renewal Package For Skin and Body Wellness
Share Your Spa experience with your mom or friend and we'll take 10% off your services during the month of May
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View our website for additional specials.
Paris Alexander Skin & Body Wellness Spa
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THE BEST SPA I HAVE EVER VISITED! Great Customer Service. Great Staff.By Tanya J | September 10, 2010
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44 of 89 People Found This Review Helpful
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Wonderful SpaBy ThomasD | July 7, 2010
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47 of 94 People Found This Review Helpful
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WORST MASSAGE I EVER HADBy Michelle Cuccuini | April 18, 2010
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40 of 88 People Found This Review Helpful
Reply from: Paris Alexander Skin & Body Wellness Spa
Operating for the past 16 years in the same Dupont Circle neighborhood, Paris Alexander Day Spa is currently located within one of Washington's oldest, most prestigious day spas. We so value our clients, that we are dismayed when one has a less than satisfactory experience. Although we felt that we appropriately addressed your concerns at the time, we sensed that you were still upset. So we later contacted you to discuss the matter further and left a voice mail. When we didn't hear from you, we assumed that you preferred to let the matter drop. However in general, making assumptions is not a good idea and therefore a more persistent, documented follow-up to complaints is one of several improvements we have made to our customer service policy. Allow us now to detail these measures as it relates to your experience. Your massage therapist is a five-year veteran who has a successful on-call business with several high-end Washington hotels. He has worked at Paris Alexander Day Spa since 2006. We certainly are not discounting your experience with him; we mention his credentials only because in your review you questioned his training and his professionalism. Still, your assertion that the therapist did not consult with you prior to your treatment (He looked at the client intake form you completed) influenced our decision to require our therapists to read a client's form in the presence of that client and to ask whether there is additional information of which the therapist should be aware. Only after this consultation will the client sign the form, allowing the therapist to give it to our front desk coordinator who then files it in the client's folder (A file for each client is kept so that client preferences, history and progress can be tracked). We now strongly encourage our clients to arrive 15 minutes prior to their appointments, so that they have adequate time to prepare for their service and receive their consultation. Our complimentary sauna and steam room facilities also are offered during this pre-service time. Our experience to date indicates that our clients have a higher level of comfort and appreciation from these enhanced practices. Finally, we have launched a quality control program: clients who regularly get massages score our therapists on the latter's protocol and techniques. Spa management includes this standardized scoring in comprehensive evaluations of the therapists. Our goal is to give our clients a superlative spa experience by nurturing the talent and skills of our therapists to meet our high standards. We hope you will give us the opportunity to turn you into a satisfied and repeat customer!
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A little slice of heavenBy BelindaR | January 21, 2010
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48 of 96 People Found This Review Helpful
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Minutes from your office - but the relaxation takes you miles away!By ErinD | November 3, 2009
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60 of 111 People Found This Review Helpful
Location & Hours
Business Address
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Paris Alexander Skin & Body Wellness Spa
1642 R ST NW Suite 100
Washington, DC 20009
United States
Phone: +1(202)466-8827
