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Frequently Asked Questions
SpaFinder Gift Voucher and Cards
- Where can I use a SpaFinder Gift Voucher/Card?
- How do I redeem a SpaFinder Gift Voucher/Card?
- Do SpaFinder Gift Vouchers/Cards expire?
- Can SpaFinder Gift Vouchers/Cards be used more than once?
- Can I redeem my SpaFinder Voucher/Card at a spa that is not listed on SpaFinder.co.uk?
- What is the spa that I found on SpaFinder.co.uk would not accept my SpaFinder Gift Voucher?
- How can I re-issue my SpaFinder Gift Voucher?
- Can I still use a SpaFinder Gift Voucher with an expiration date that has passed?
Purchasing a SpaFinder Gift Voucher Online
- Can I place an online order using multiple credit cards?
- If I purchased a SpaFinder Gift Voucher that is to be emailed to a gift recipient at a later date, when will my credit card be charged?
- I attempted to place an order online but my order was rejected. What should I do?
- Can refunds be issued for SpaFinder Gift Vouchers/Cards?
- How can I track a SpaFinder Gift Voucher after purchase?
- Can I change the personal message that I wrote on a SpaFinder Instant Gift Voucher that has already been purchased?
- Can I change the custom design I chose for the SpaFinder Instant Gift Voucher that has already been purchased?
- Can I change my order from a classic SpaFinder Gift Voucher to a SpaFinder Instant Gift Voucher after I have made my purchase?
Printing or Emailing a SpaFinder Instant Gift Voucher
- How can I confirm the email address of the gift recipient where my SpaFinder Instant Gift Voucher was delivered or re-send to a different email?
- I sent a SpaFinder Instant Gift Voucher to the wrong email address. Can this be corrected?
- How do I print a SpaFinder Instant Gift Voucher?
- How can a gift recipient print a SpaFinder Instant Gift Voucher that was emailed to him/her?
- If I lost my SpaFinder Instant Gift Voucher before gifting it, can the Voucher be printed again?
Promotions
- Will promotional codes work with the printable or email options?
- My promotional code was not applied to the total charges in my order. Can my discount be applied?
- Can I use my SpaFinder Gift Voucher/Card at a spa for a special promotion or deal advertised through the spa?
- Can promotional codes be combined?
Customer Service/Contacting SpaFinder
- How do I contact SpaFinder customer service?
- Can I change the previously selected delivery method on my order to expedite or rush after I have completed my purchase?
- Can I change the amount on the SpaFinder Gift Voucher that I just purchased?
- If I did not receive Spa Reward Points after booking spa treatments online using the "Book Online" feature, how can my points be adjusted?
- If my package was lost by Royal Mail, can my SpaFinder Gift Voucher be re-issued?
- How do I access my account?
- Where can I purchase SpaFinder Gift Cards and in what denominations?
- I visited a spa that is listed on your website but it would not accept my SpaFinder Gift Voucher/Card. What can I do?
Other
- How can I purchase SpaFinder, Salon Wish or Glambition vouchers with my One 4 All gift card, SayShopping vouchers or Capital Bonds?
- How can I purchase SpaFinder, Salon Wish or Glambition vouchers with my Corporate Rewards points or redeem Experience Days vouchers?
- Can I use my foreign currency SpaFinder Gift Voucher/Card in the UK or my GBP denomination overseas?
- Can I use a Glambition or Salon Wish Gift Voucher/Card at www.SpaFinder.co.uk, or can I exchange my SpaFinder Gift Voucher/Card for a Glambition or Salon Wish Gift Voucher/Card, or vice versa?
- Can SpaFinder Gift Vouchers/Cards be used for gratuities?
- Can SpaFinder Gift Vouchers/Cards be used for accommodation, meals, refreshments or retail products?
SpaFinder Gift Voucher and Cards
Q: Where can I use a SpaFinder Gift Voucher/Card?
A: To search for spas accepting SpaFinder Gift Vouchers/Cards by city, county, or post code, visit www.SpaFinder.co.uk. You can easily verify if a spa accepts our Vouchers by looking for the Voucher icon near the spa name: "Accepts SpaFinder Gift Vouchers."
Q: How do I redeem a SpaFinder Gift Voucher/Card?
A: SpaFinder Vouchers/Cards hold a live value once purchased and can be redeemed by the participating spa of your choice. We recommend that you present your SpaFinder Gift Voucher upon arrival.
Q: Do SpaFinder Gift Vouchers/Cards expire?
A: SpaFinder Gift Vouchers/Cards expire 12 months after they've been issued, unless otherwise stated.
Q: Can SpaFinder Gift Vouchers/Cards be used more than once?
A: SpaFinder Gift Vouchers/Cards are for one-time use. If the value of the Voucher/Card exceeds the cost of services, the spa should issue a credit for the balance.
Q: Can I redeem my SpaFinder Voucher/Card at a spa that is not listed on SpaFinder.co.uk?
A: SpaFinder Vouchers/Cards can only be used at spas listed on www.SpaFinder.co.uk. You can easily verify if a spa accepts our Vouchers by looking for the Voucher icon near the spa name: "Accepts SpaFinder Gift Vouchers."
Q: What if the spa that I found on SpaFinder.co.uk would not accept my SpaFinder Gift Voucher?
A: There are some wellness businesses listed on SpaFinder.co.uk that do not accept SpaFinder Gift Vouchers. You can easily verify if a spa accepts our Vouchers by looking for the Voucher icon near the spa name: "Accepts SpaFinder Gift Vouchers." Businesses listed with this notation should adhere to our policy and accept SpaFinder Gift Vouchers/Cards. Please contact SpaFinder's customer service at 0870 121 6066 or email info@spafindereurope.com to file this complaint.
Q: Can I still use a SpaFinder Gift Voucher/Card with an expiration date that has passed?
A: For any queries regarding expired Voucher/Card, please contact SpaFinder's customer service at 0870 121 6066 or email info@spafindereurope.com.
A: To search for spas accepting SpaFinder Gift Vouchers/Cards by city, county, or post code, visit www.SpaFinder.co.uk. You can easily verify if a spa accepts our Vouchers by looking for the Voucher icon near the spa name: "Accepts SpaFinder Gift Vouchers."
Q: How do I redeem a SpaFinder Gift Voucher/Card?
A: SpaFinder Vouchers/Cards hold a live value once purchased and can be redeemed by the participating spa of your choice. We recommend that you present your SpaFinder Gift Voucher upon arrival.
Q: Do SpaFinder Gift Vouchers/Cards expire?
A: SpaFinder Gift Vouchers/Cards expire 12 months after they've been issued, unless otherwise stated.
Q: Can SpaFinder Gift Vouchers/Cards be used more than once?
A: SpaFinder Gift Vouchers/Cards are for one-time use. If the value of the Voucher/Card exceeds the cost of services, the spa should issue a credit for the balance.
Q: Can I redeem my SpaFinder Voucher/Card at a spa that is not listed on SpaFinder.co.uk?
A: SpaFinder Vouchers/Cards can only be used at spas listed on www.SpaFinder.co.uk. You can easily verify if a spa accepts our Vouchers by looking for the Voucher icon near the spa name: "Accepts SpaFinder Gift Vouchers."
Q: What if the spa that I found on SpaFinder.co.uk would not accept my SpaFinder Gift Voucher?
A: There are some wellness businesses listed on SpaFinder.co.uk that do not accept SpaFinder Gift Vouchers. You can easily verify if a spa accepts our Vouchers by looking for the Voucher icon near the spa name: "Accepts SpaFinder Gift Vouchers." Businesses listed with this notation should adhere to our policy and accept SpaFinder Gift Vouchers/Cards. Please contact SpaFinder's customer service at 0870 121 6066 or email info@spafindereurope.com to file this complaint.
Q: Can I still use a SpaFinder Gift Voucher/Card with an expiration date that has passed?
A: For any queries regarding expired Voucher/Card, please contact SpaFinder's customer service at 0870 121 6066 or email info@spafindereurope.com.
Purchasing a SpaFinder Gift Voucher Online
Q: Can I place an online order using multiple credit cards?
A: Online orders must be placed using a single credit card per order. To place an order using two or more credit cards, please contact customer service at 0870 121 6066.
Q: If I purchased a SpaFinder Gift Voucher that is to be emailed to a gift recipient at a later date, when will my credit card be charged?
A: The credit card used at the time of purchase is charged immediately after the order is approved.
Q: I attempted to place an order online but my order was rejected. What should I do?
A: Many different factors can lead to a rejected online order. If your order is not approved immediately, please contact us at 0870 121 6066 so that we may assess the reason.
Q: Can refunds be issued for SpaFinder Gift Vouchers/Cards?
A: SpaFinder Gift Vouchers/Cards are treated like cash, and are therefore non-refundable.
Q: How can I track a SpaFinder Gift Voucher after purchase?
A: For Vouchers that are sent via post, you will receive an email when it is posted. Contact customer service with queries regarding delivery. For emailed Vouchers, please log in to your online account and click "View Orders" to check the order status. If no details are seen, please contact customer service.
Q: Can I change the personal message that I wrote on a SpaFinder Instant Gift Voucher that has already been purchased?
A: We are able to change a Voucher message upon request. Please contact us at 0870 121 6066 so that we may tend to your inquiry.
Q: Can I change the custom design I chose for the SpaFinder Instant Gift Voucher that has already been purchased?
A: Yes. Simply log in to your online account and click "View Orders" to find your order, click on 'view details' next to your order details and you will be able to change the design theme.
Q: Can I change my order from a classic SpaFinder Gift Voucher to a SpaFinder Instant Gift Voucher after I have made my purchase?
A: Unfortunately, our Voucher orders cannot be re-formatted from one version to another.
A: Online orders must be placed using a single credit card per order. To place an order using two or more credit cards, please contact customer service at 0870 121 6066.
Q: If I purchased a SpaFinder Gift Voucher that is to be emailed to a gift recipient at a later date, when will my credit card be charged?
A: The credit card used at the time of purchase is charged immediately after the order is approved.
Q: I attempted to place an order online but my order was rejected. What should I do?
A: Many different factors can lead to a rejected online order. If your order is not approved immediately, please contact us at 0870 121 6066 so that we may assess the reason.
Q: Can refunds be issued for SpaFinder Gift Vouchers/Cards?
A: SpaFinder Gift Vouchers/Cards are treated like cash, and are therefore non-refundable.
Q: How can I track a SpaFinder Gift Voucher after purchase?
A: For Vouchers that are sent via post, you will receive an email when it is posted. Contact customer service with queries regarding delivery. For emailed Vouchers, please log in to your online account and click "View Orders" to check the order status. If no details are seen, please contact customer service.
Q: Can I change the personal message that I wrote on a SpaFinder Instant Gift Voucher that has already been purchased?
A: We are able to change a Voucher message upon request. Please contact us at 0870 121 6066 so that we may tend to your inquiry.
Q: Can I change the custom design I chose for the SpaFinder Instant Gift Voucher that has already been purchased?
A: Yes. Simply log in to your online account and click "View Orders" to find your order, click on 'view details' next to your order details and you will be able to change the design theme.
Q: Can I change my order from a classic SpaFinder Gift Voucher to a SpaFinder Instant Gift Voucher after I have made my purchase?
A: Unfortunately, our Voucher orders cannot be re-formatted from one version to another.
Printing or Emailing a SpaFinder Instant Gift Voucher
Q: How can I confirm the email address of the gift recipient where my SpaFinder Instant Gift Voucher was delivered or re-send to a different email?
A: Please log in to your online account to view your previous orders. Here, you can select the option to "re-send" the Instant Gift Voucher, which will display the email address where it was last sent.
Q: I sent a SpaFinder Instant Gift Voucher to the wrong email address. Can this be corrected?
A: Please log in to your online account to view your previous orders. Select the option to "re-send" the email, which will display the address where the gift voucher was last sent. Here, you are able to change it to a new address.
Q: How do I print a SpaFinder Instant Gift Voucher?
A: Please log in to your account and click "View Orders" followed by "View Order Details" where you can view your gift Voucher to print as you wish. There are two options to print your Instant Gift Voucher; you will need Adobe Acrobat Reader to view/print the Voucher if you select "PDF." You may also print your Voucher in HTML.
Q: How can a gift recipient print a SpaFinder Instant Gift Voucher that was emailed to him/her?
A: The recipient is sent an email containing directions on how to print his/her Voucher. This email contains a link and a PIN number that gives the recipient access to his/her Voucher.
Q: If I lost my SpaFinder Instant Gift Voucher before gifting it, can the Voucher be printed again?
A: SpaFinder Instant Gift Vouchers may be printed as many times as desired, but may be used only once.
A: Please log in to your online account to view your previous orders. Here, you can select the option to "re-send" the Instant Gift Voucher, which will display the email address where it was last sent.
Q: I sent a SpaFinder Instant Gift Voucher to the wrong email address. Can this be corrected?
A: Please log in to your online account to view your previous orders. Select the option to "re-send" the email, which will display the address where the gift voucher was last sent. Here, you are able to change it to a new address.
Q: How do I print a SpaFinder Instant Gift Voucher?
A: Please log in to your account and click "View Orders" followed by "View Order Details" where you can view your gift Voucher to print as you wish. There are two options to print your Instant Gift Voucher; you will need Adobe Acrobat Reader to view/print the Voucher if you select "PDF." You may also print your Voucher in HTML.
Q: How can a gift recipient print a SpaFinder Instant Gift Voucher that was emailed to him/her?
A: The recipient is sent an email containing directions on how to print his/her Voucher. This email contains a link and a PIN number that gives the recipient access to his/her Voucher.
Q: If I lost my SpaFinder Instant Gift Voucher before gifting it, can the Voucher be printed again?
A: SpaFinder Instant Gift Vouchers may be printed as many times as desired, but may be used only once.
Promotions
Q: Will promotional codes work with the printable or email options?
A: All valid promotional codes will be applicable to both classic SpaFinder Gift Vouchers and SpaFinder Instant Gift Vouchers, unless otherwise noted on the promotional terms and conditions.
Q: My promotional code was not applied to the total charges in my order. Can my discount be applied?
A: Please email info@spafindereurope.com and provide us with your order number and promotional code. Once validated, the appropriate credit will be applied back to your credit card.
Q: Can I use my SpaFinder Gift Voucher/Card at a spa for a special promotion or deal advertised through the spa?
A: You should be able to use your Voucher/Card; however, we recommend checking with the spa before making appointments or reservations.
Q: Can promotional codes be combined?
A: Only one promotional code can be applied to any given order at a time, unless otherwise specified on the promotion terms and conditions.
A: All valid promotional codes will be applicable to both classic SpaFinder Gift Vouchers and SpaFinder Instant Gift Vouchers, unless otherwise noted on the promotional terms and conditions.
Q: My promotional code was not applied to the total charges in my order. Can my discount be applied?
A: Please email info@spafindereurope.com and provide us with your order number and promotional code. Once validated, the appropriate credit will be applied back to your credit card.
Q: Can I use my SpaFinder Gift Voucher/Card at a spa for a special promotion or deal advertised through the spa?
A: You should be able to use your Voucher/Card; however, we recommend checking with the spa before making appointments or reservations.
Q: Can promotional codes be combined?
A: Only one promotional code can be applied to any given order at a time, unless otherwise specified on the promotion terms and conditions.
Customer Service/Contacting SpaFinder
Q: How do I contact SpaFinder customer service?
A: SpaFinder's customer service team is available 9am - 6pm GMT, Monday - Friday, or by email info@spafindereurope.com. Email inquiries sent outside of that timeframe are answered the next business day.
Q: Can I change the previously selected delivery method on my order to expedite or rush after I have completed my purchase?
A: Once a Voucher has left our fulfilment facility, it is not possible to change the delivery method.
Q: Can I change the amount on the SpaFinder Gift Voucher that I just purchased?
A: We are unable to change the gift voucher amount once the transaction is complete.
Q: If I did not receive Spa Reward Points after booking spa treatments online using the "Book Online" feature, how can my points be adjusted?
A: SpaFinder is able to adjust the number of reward points in your account if you provide us with the name of the spa, the treatment provided, and a copy of the receipt. Simply mail these materials to us at SpaFinder, 3 Doolittle Yard, Ampthill, BEDS, MK17 9DS, Attention: Customer Service.
Q: If my package was lost by Royal Mail, can my SpaFinder Gift Voucher be re-issued?
A: If your order does not arrive please contact Customer Services on 0870 121 6066. Vouchers lost by Royal Mail will be reissued however please note that Royal Mail do not consider an item as lost until 15 working days have elapsed (from the due date of delivery).
Q: How do I access my account?
A: To access your account, visit the SpaFinder.co.uk homepage and click "MY ACCOUNT" at the very top of the website. Please enter your email and password.
Q: Where can I purchase SpaFinder Gift Cards and in what denominations?
A: SpaFinder Gift Cards can be purchased at various retail outlets in multiple denominations.
Q: I visited a spa that is listed on your website but it would not accept my SpaFinder Gift Voucher/Card. What can I do?
A: There are some wellness businesses listed on SpaFinder.co.uk that do not accept SpaFinder Gift Vouchers. You can easily verify if a spa accepts our Vouchers by looking for the Voucher icon near the spa name: "Accepts SpaFinder Gift Vouchers." Businesses listed with this notation should adhere to our policy and accept SpaFinder Gift Vouchers/Cards. Please contact corporate customer service at 0870 121 6066 or email info@spafindereurope.com to file this complaint.
A: SpaFinder's customer service team is available 9am - 6pm GMT, Monday - Friday, or by email info@spafindereurope.com. Email inquiries sent outside of that timeframe are answered the next business day.
Q: Can I change the previously selected delivery method on my order to expedite or rush after I have completed my purchase?
A: Once a Voucher has left our fulfilment facility, it is not possible to change the delivery method.
Q: Can I change the amount on the SpaFinder Gift Voucher that I just purchased?
A: We are unable to change the gift voucher amount once the transaction is complete.
Q: If I did not receive Spa Reward Points after booking spa treatments online using the "Book Online" feature, how can my points be adjusted?
A: SpaFinder is able to adjust the number of reward points in your account if you provide us with the name of the spa, the treatment provided, and a copy of the receipt. Simply mail these materials to us at SpaFinder, 3 Doolittle Yard, Ampthill, BEDS, MK17 9DS, Attention: Customer Service.
Q: If my package was lost by Royal Mail, can my SpaFinder Gift Voucher be re-issued?
A: If your order does not arrive please contact Customer Services on 0870 121 6066. Vouchers lost by Royal Mail will be reissued however please note that Royal Mail do not consider an item as lost until 15 working days have elapsed (from the due date of delivery).
Q: How do I access my account?
A: To access your account, visit the SpaFinder.co.uk homepage and click "MY ACCOUNT" at the very top of the website. Please enter your email and password.
Q: Where can I purchase SpaFinder Gift Cards and in what denominations?
A: SpaFinder Gift Cards can be purchased at various retail outlets in multiple denominations.
Q: I visited a spa that is listed on your website but it would not accept my SpaFinder Gift Voucher/Card. What can I do?
A: There are some wellness businesses listed on SpaFinder.co.uk that do not accept SpaFinder Gift Vouchers. You can easily verify if a spa accepts our Vouchers by looking for the Voucher icon near the spa name: "Accepts SpaFinder Gift Vouchers." Businesses listed with this notation should adhere to our policy and accept SpaFinder Gift Vouchers/Cards. Please contact corporate customer service at 0870 121 6066 or email info@spafindereurope.com to file this complaint.
Other
Q: How can I purchase SpaFinder, Salon Wish or Glambition vouchers with my One 4 All gift card, SayShopping vouchers or Capital Bonds?
A: Please contact Customer Services on 0870 121 6066 to place your order, as unfortunately orders cannot be placed via the website.
Q: How can I purchase SpaFinder, Salon Wish or Glambition vouchers with my Corporate Rewards points or redeem Experience Days vouchers?
A: Please contact Corporate Rewards or Experience Days directly.
Q: Can I use my foreign currency SpaFinder Gift Voucher/Card in the UK or my GBP denomination overseas?
A: Yes, but we always recommend checking with the individual spa directly prior to booking your treatment.
Q: MCan I use a Glambition or Salon Wish Gift Voucher/Card at www.SpaFinder.co.uk, or can I exchange my SpaFinder Gift Voucher/Card for a Glambition or Salon Wish Gift Voucher/Card, or vice versa?
A: While SpaFinder and Glambition/Salon Wish are partners, they are separate brands that are treated individually as different companies and are therefore not interchangeable.
Q: Can SpaFinder Gift Vouchers/Cards be used for gratuities?
A: Please check with the individual spa at the time you make a reservation, as this is a decision that is made by each individual spa at its own discretion.
Q: Can SpaFinder Gift Vouchers/Cards be used for accommodation, meals, refreshments or retail products?
A: Please check with the individual spa at the time you make a reservation, as this is a decision that is made by each individual spa at its own discretion.
A: Please contact Customer Services on 0870 121 6066 to place your order, as unfortunately orders cannot be placed via the website.
Q: How can I purchase SpaFinder, Salon Wish or Glambition vouchers with my Corporate Rewards points or redeem Experience Days vouchers?
A: Please contact Corporate Rewards or Experience Days directly.
Q: Can I use my foreign currency SpaFinder Gift Voucher/Card in the UK or my GBP denomination overseas?
A: Yes, but we always recommend checking with the individual spa directly prior to booking your treatment.
Q: MCan I use a Glambition or Salon Wish Gift Voucher/Card at www.SpaFinder.co.uk, or can I exchange my SpaFinder Gift Voucher/Card for a Glambition or Salon Wish Gift Voucher/Card, or vice versa?
A: While SpaFinder and Glambition/Salon Wish are partners, they are separate brands that are treated individually as different companies and are therefore not interchangeable.
Q: Can SpaFinder Gift Vouchers/Cards be used for gratuities?
A: Please check with the individual spa at the time you make a reservation, as this is a decision that is made by each individual spa at its own discretion.
Q: Can SpaFinder Gift Vouchers/Cards be used for accommodation, meals, refreshments or retail products?
A: Please check with the individual spa at the time you make a reservation, as this is a decision that is made by each individual spa at its own discretion.
