Business reviews by user

De Leonardo Salon and Spa

Rude Owner November 6, 2009 | 21 of 43 people found this review helpful

Overall Rating: 44 of 48 (91.67 %) Customers would visit this business again.

• Business Overview
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Service Quality

1 of 5

Service Variety

2 of 5

Atmosphere

1 of 5

Staff Expertise

1 of 5

I was told that I would be enjoying Spa services, and I would be pampered. Unfortunately, due to the staff messing up my appointment I was rushed through a massage, and told that it was my fault for not calling them the day before, to confirm my own appointment. It is unfortunate for a new salon to get a bad rap, but even more unfortunate Aveda backs them up. Tell all your friends not to go here!

I would visit this business again? No

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Reply on De Leonardo Salon and Spa Hide

Dear Cindy, We were so sorry to read that your visit with us was not a good experience. I assure you that it has never been our practice to have our clients call to confirm their own appointment. I have looked back into our history to try and contact you so we could at the very minimum return your money. Unfortunately we don't have a "Cindy" on our books before or after November 6 for six months. Please allow us the opportunity to help you out in any way we possibly can. Customer service is our greatest priority, to such extent that every valued client leaves with an anonymous self addressed survey so we may be made aware immediately of any improvements that need to take place. This area I have also checked to see of your complaint and have also not been successful. I am sure it would not be any ones attention to make accusations that are not true, so please help us to make every effort to make amends. Most Sincerely, The De Leonardo Management Team. 248 669 3130

By deleonardo5911| January 27, 2010