The pedicure received at this day spa was fabulous so I decided to try the 60 minute massage. The atmosphere in the spa side is fabulous...quiet, relaxing and just beautiful. However, I wonder if any of the attendants are professionally trained. Once escorted into my room, I made myself comfortable on the bed at which time my masseuse spent no less than 10 minutes covering and recovering my body with the blanket. When she was not happy with her job she proceeded to readjust it again...wasted about 15 minutes total of my paid for 60 minutes. This was a forboding of what was to come....I have never in all the years I have been going for massages received a poorer massage...totally wasted my time and my money...and then, when it was all over, they proceeded to feed me and make me tea...WOW!!
I would never recommend a massage here to anyone!
We are happy to hear our pedicure service was a fabulous experience to you, and you like the atmosphere of our spa as well. However, we strive to do our best in every service. You mentioned the masseuses took 15 minutes to cover you with the blanket, I feel it was kind of exaggerated. Blanket usually removed before the massage begins, then we use sheets for Draping. (Draping is the technique of using a sheet to keep you covered while you're getting a massage. Draping allows you to be nude under the sheet and still feel safe, warm, and unexposed.) Using draping, the massage therapist only works on the part of the body that is exposed -- your back, one arm or one leg, for instance. The rest of the body is covered. It means the sheet should be moved during the massage. We also set the timer whenever the treatment is started, preparation will not take any time from the treatment. I wouldn’t understand why this masseuse was wasting her own time to cover and recover your body before the massage begin, then she have to move the sheet around eventually. We would definitely do a further investigation. We, at Fantastic Spa care about every guest, and their experience, and apologize that you were not pleased. Since you mentioned you had a bad experience here, we would like to invite you back for a complimentary spa treatment, Hope you could feel better the next time. Cindy – Owner.