Spafinder Wellness 365 Purchase Policy

At Spafinder Wellness 365 ("Spafinder"), you don't have to worry about credit card safety. We've taken every precaution to make sure that every transaction you make at Spafinder is safe and secure. If unauthorized charges are made to your card as a result of shopping at Spafinder, you will not be held responsible. We use state of the art encryption technology to insure that all of your personal information, including credit card number, cannot be read as the information travels over the Internet. Learn more about how Spafinder.com protects your privacy.

Table of Contents

  1. Payment Methods
  2. Shipping
  3. Return Policy
1. Payment Methods

All Spafinder Gift Voucher transactions to purchasers in Europe are processed in Pounds Sterling or Euros and all Gift Vouchers are issued in Pounds Sterling or Euros. When redeeming a Spafinder Gift Voucher outside the EU, the merchant will convert the value into the currency of their respective country. It will buy a service of equivalent value. We accept AMERICAN EXPRESS, MAESTRO, MASTERCARD, VISA and VISA ELECTRON.

2. Shipping

Spafinder ships by Royal Mail First Class Recorded Delivery. A post & packing charge will be added to all orders. We are only able to send postal vouchers to addresses within the UK. For overseas delivery, why not send an eGift Card for immediate or scheduled delivery. Product purchases may be shipped from a different location and may be subject to different delivery schedules.

IMPORTANT: Spafinder Gift Vouchers are "cash equivalents". Spafinder is not responsible for lost or mis-delivered orders. Our shipping and handling charge includes a customization surcharge. This includes printing, personalization, and specialized packing of your Spafinder Gift Voucher order.

3. Return Policy

Unfortunately, we are unable to process returns or reimburse any payment transactions on Spafinder Gift Vouchers or other purchases from Spafinder (including club memberships), except in the event that an item is damaged during shipment, and subject to your statutory rights which remain unaffected. If an item is damaged during shipment, please contact a Spafinder customer service representative at Spafinder Wellness UK (+44 (0) 203 697 7690) to arrange for a replacement.