The following terms and conditions apply to all Gift Vouchers and Cards issued by Spafinder Wellness UK Limited (Spafinder)

Spafinder Gift Vouchers/Cards come in three formats: 1. Classic postal Gift Voucher; 2. Plastic Gift Card and 3. eVoucher (or eGiftCard). These terms and conditions apply to all three formats, unless otherwise stated.

Spafinder Gift Vouchers/Cards may be used with participating Spafinder partners only. Before making an appointment, please confirm the business is a partner. The Gift Voucher/Card can only be redeemed with a single Spafinder partner and must be presented on arrival and before the treatment commences. Gift Vouchers/Cards can be exchanged for services of a higher price than the face value of the Voucher or Card on payment of the difference. Gift Vouchers/Cards may be redeemed for services to the amount of the face value but cannot be exchanged for cash. If the full value of the Gift Voucher/Card is not used, change for the unused portion cannot be given in cash; you will receive a credit note for any unused portion for use on a later occasion with the same Spafinder partner, subject to the partner's applicable terms and conditions.

Gift Vouchers/Cards are valuable and cannot be replaced in any circumstances. Please keep them in a safe place. Spafinder is not responsible for loss, theft, damage or unauthorised use of Gift Vouchers/Cards.

Spafinder and its promotional partners make no representations or warranties of any nature in relation to any service(s) or product(s) you may receive or acquire with or in connection with a Spafinder Gift Voucher or Card. Spafinder and its promotional partners do not assume any responsibility and shall not be liable, directly or indirectly, for any act(s), omission(s), negligence or breach of contract of any Spafinder partner or any of its employees, agents or contractors or any other third party or for any injury, death, loss, damage, expense, cost, delay or other claim caused by any Spafinder partner or any of its employees, agents or contractors or any other third party.

Please refer to Gift Voucher/Card for the validity period and expiry date. The validity period cannot be extended. Expired Vouchers have no value and cannot be exchanged for another Gift Card or Voucher.

Additional Terms and Conditions specific to each Voucher/Card type:

Classic Spafinder Postal Gift Vouchers:

Spafinder Classic Gift Vouchers are only valid if in their original and unaltered state. Where applicable, Gift Vouchers expire on the expiry date shown.

Spafinder eVouchers and eGift Cards

The Spafinder eVoucher and eGift Cards must be printed out and presented at the spa upon arrival, before the treatment.

Spafinder Plastic Gift Cards:

  • Spafinder Gift Cards are activated at time of purchase at a participating retailer (e.g. Tesco, Boots, Sainsbury's, WHSmith etc)
  • Gift cards are not a credit, debit or cheque guarantee card
  • Gift cards expire 12 months from the date of purchase (when the card is activated at the till). After this time the cards will automatically expire
  • Gift Cards are not re-loadable or refundable

Refunds

You have the right to return any voucher or card purchased on www.spafinder.co.uk within 8 working days of original receipt for a full refund. Spafinder Wellness UK Ltd. is unable, however, to process returns or reimburse any payment transactions outside of this period. We are unable to process returns or reimburse any payment transactions on plastic gift cards bought from retailers or supplied by other third parties, subject to your statutory rights which remain unaffected. Please also note that once an appointment has been made with a Spafinder partner, the client is bound by their terms and conditions. We will refund the amount paid for the returned goods to the person who purchased the voucher and the monies will be refunded directly to the credit/debit card used for the purchase. All refunds will be paid within 30 days of notification of cancellation and receipt of the original voucher. For all refund enquiries please contact customer services directly.

Customer Service:

Please contact info@spafindereurope.com or call +44 (0) 203 697 7690
Spafinder Wellness UK Ltd.
Unit 208, Screenworks , 22 Highbury Grove, London N5 2ER

T&Cs are subject to change without notice, and any changes will be promptly posted on the Spafinder website, accessed through www.spafinder.co.uk

Company Details
Spafinder Wellness UK Ltd, Registered in England & Wales (No. 05737654)

Registered Office:
c/o Lewis Silkin LLP, Clifford's Inn, 5 Chancery Lane, London, EC4A 1BL

Updated: March 2013