FAQs

Spafinder Wellness 365 Gift Vouchers and Cards

Where can I use a Spafinder Wellness 365 Gift Voucher/ Cards
To search for locations accepting Spafinder Wellness 365 vouchers/ cards by city, county or postcode, visit spafinder.co.uk. You can easily verify if a location accepts our vouchers/ cards by looking for the "Accepts Spafinder Wellness 365 Gift Voucher" icon near the name of the location.
How do I redeem a Spafinder Wellness 365 Gift Voucher/Card?
Spafinder Wellness 365 Voucher/Cards hold a live value once purchased and can be redeemed by the participating location of your choice. Please always present your Spafinder Wellness 365 Gift Voucher/Card upon arrival to your appointment.
Do Spafinder Wellness 365 Gift Voucher/Cards expire or lose value over time?
Spafinder Wellness 365 Gift Voucher/Cards do not expire nor will their value depreciate over time.
Can Spafinder Wellness 365 Gift Voucher/Cards be used more than once?
Spafinder Wellness 365 Gift Gift Voucher/Cards are for one-time use. If the value of the Gift Voucher/Card exceeds the cost of services, the location should issue a store credit for the remaining balance.
Can I redeem my Spafinder Wellness 365 Gift Voucher/Card at a location that is not listed on spafinder.co.uk?
Spafinder Wellness 365 Voucher/Cards can only be used at locations listed on spafinder.co.uk. You can easily verify if a location accepts our Voucher/Cards by looking for the "Accepts Spafinder Wellness 365 Gift Voucher" icon near the location name. Unfortunately, if a spa or wellness facility is not listed on the Spafinder website to accept our voucher/cards, we cannot expect it to participate.
What if the location I found on spafinder.com would not accept my Spafinder Wellness 365 Gift Voucher/Card?
There are certain wellness locations listed on spafinder.co.uk that do not accept Spafinder Wellness 365 Gift Voucher/Cards. You can easily verify if a location accepts our Voucher/Cards by looking for the "Accepts Spafinder Wellness 365 Gift Voucher" icon near the location name. Businesses listed with this notation should adhere to our policy and accept Spafinder Wellness 365 Gift Voucher/Cards. Please contact Spafinder Wellness 365's corporate customer service at 212-924-6800, or email info@spafindereurope.com to file this complaint, and we will work with you to find a resolution to the issue.
Purchasing a Spafinder Wellness 365 Gift Vouchers/Card Online

How can I track a Spafinder Wellness 365 Gift Vouchers/Card after purchase?
For information on the delivery of your gift vouchers/cards please contact customer support via email at info@spafindereurope.com.
Can I change the personal message that I wrote on a Spafinder Wellness 365 Instant Gift Voucher/Card that has already been purchased?
We are able to change a vouchere/card message upon request. Please contact us at 020 3697 7690 so that we may tend to your inquiry.
Can I place an online order using multiple credit cards?
Online orders must be placed using a single credit card per order. To place an order using two or more credit cards, please contact customer service at 020 3697 7690.
Can I change my order from a classic Spafinder Wellness 365 Gift Voucher/Card to a Spafinder Wellness 365 Instant Gift Certificate/Card after I have made my purchase?
Unfortunately, our gift voucher/card orders cannot be re-formatted from one version to another once already processed or shipped. Should you need to make quick changes to your order method, please contact our customer support via email at info@spafindereurope.com or by phone at 020 3697 7690 from 9:00 am until 5:30 pm GMT.
If I purchased a Spafinder Wellness 365 Gift Voucher/Card that is to be emailed to a gift recipient at a later date, when will my credit card be charged?
The credit card entered at the time of purchase is charged immediately after the order is approved.
I attempted to place an order online but my order was rejected. What should I do?
Many different factors can lead to a rejected or reviewed online order. If your order is not approved immediately, please contact us at 020 3697 7690, so we may assess the reason and help you with your order processing.
Can refunds be issued for Spafinder Wellness 365 Gift Voucher/Cards?
Spafinder Wellness 365 Gift Voucher/Cards are treated as cash and are therefore non-refundable.
Printing or Emailing a Spafinder Wellness 365 Instant Gift Certificate

How can I confirm the email address of the gift recipient where my Spafinder Wellness 365 Instant Gift Voucher/Card was delivered or re-send to a different email?
Please email info@spafindereurope.com so we can assist with your enquiry.
I sent a Spafinder Wellness 365 Instant Gift Voucher/Card to the wrong email address. Can this be corrected?
Please email mailto:info@spafindereurope.com so we can assist with your enquiry.
How do I print a Spafinder Wellness 365 Instant Gift Voucher/Card?
Please log in to your account and click "Orders," followed by "View Details," where you can view or email your instant gift voucher/card to print.
How can a gift recipient print a Spafinder Wellness 365 Instant Gift Voucher/Card that was emailed to him/her?
The recipient is sent an email containing directions on how to print his/her instant gift certificate/card. This email contains a link and a PIN that gives the recipient access to his/her instant gift certificate/card.
If I lost my Spafinder Wellness 365 Instant Gift Voucher/Card before gifting it, can the certificate/card be printed again?
A Spafinder Wellness 365 Instant Gift voucher/Card may be printed as many times as desired, but it may be used only once.
My365Rewards

What are My365Rewards Points?
My365Rewards is Spafinder Wellness’s new loyalty programme. Earning points is easy and fun! You must set up an account online to participate in the Rewards programme.
How do I earn points?
First you must have an account. One can be created online at https://www.spafinder.co.uk/account/clubspa/signup.jsp. Get 10 points for posting a Review of a partner location you visited (limit 4 reviews/ month). Get 1 point for every £2 spent on Gift Voucher purchases on Spafinder.co.uk. *Additional terms apply to earning points through the My365Rewards Program. Click here for more information.
How can I use my points?
Points accrued can be used to pay for haircuts, hair colouring, massages, manicures, pedicures, fitness bootcamps, classes and more! Points accrued will go toward gift vouchers or any programmes available which Spafinder releases that permit the user to use points as a method of payment.
How do I learn more about My365Rewards?
Please check our Terms and Conditions.
Promotions

Can I use my Spafinder Wellness 365 Gift Voucher /Card at a location for a special promotion or deal advertised through the location?
You should be able to use your gift voucher/card for all products and services; however, we recommend checking with the location before making any appointments or reservations.
Can promotional codes be combined?
Only one promotional code can be applied to any given order at a time, unless otherwise specified on the promotion terms and conditions.
Will promotional codes work with the printable or email options?
All valid promotional codes will be applicable to both classic/shipped Spafinder Wellness 365 Gift Certificates/Cards and Spafinder Wellness 365 Instant Gift Vouchers/Cards, unless otherwise indicated on the promotional terms and conditions.
My promotional code was not applied to the total charges in my order. Can my discount be applied?
Please email info@spafindereurope.com and provide us with your order number and promotional code. Once validated, the appropriate credit refund will be applied back to your credit card.
Customer Service/Contacting Spafinder Wellness 365

How do I contact Spafinder Wellness 365 customer service?
Spafinder Wellness 365's customer service team is available to handle inquiries by phone at 020 3697 7690. Monday – Friday, from 9 a.m. – 5.30 p.m. GMT, and also by emailing info@spafindereurope.com. Email inquiries sent outside of that timeframe are answered over the next business day.
Can I change the previously selected delivery method on my order to expedite or rush after I have completed my purchase?
Once a classic/shipped gift voucher/card has left our fulfillment facility, it is not possible to change the delivery method. If you have only just placed your order moments ago, please contact customer support via email at info@spafindereurope.com or by phone at 020 3697 7690. Monday – Friday, from 9 a.m. – 5.30 p.m.
Can I change the amount on the Spafinder Wellness 365 Gift Voucher/Card that I just purchased?
We are unable to change the gift voucher/card amount or face-value once the transaction is complete.
How do I access my user account?
To access your online account, visit the spafinder.co.uk homepage and click on "MY ACCOUNT" at the very top of the website. Please enter your email and password to access your user account.
Where can I purchase Spafinder Wellness 365 Gift Cards and in what denominations?
Spafinder Wellness 365 Gift Cards can be purchased at various retail outlets in multiple denominations for more information on where to buy see here.
I visited a location that is listed on your website but it would not accept my Spafinder Wellness 365 Gift voucher/Card. What can I do?
There are some wellness locations listed on Spafinder.co.uk that do not accept Spafinder Wellness 365 Gift Vouchers/Cards. You can easily verify if a location accepts our voucherss/cards by looking for the "Accepts Spafinder Wellness Gift Vouchers" icon near the location name. Businesses with this icon should adhere to our policy and accept Spafinder Wellness 365 Gift Vouchers/Cards. Please contact customer service by email on info@spafindereurope.com or by phone at 020 3697 7690. Monday – Friday, from 9 a.m. – 5.30 p.m.should you have questions.
Other

How can I purchase Spafinder Wellness 365 Vouchers with my Corporate Rewards points or redeem Experience Days vouchers?
Please contact Corporate Rewards or Experience Days directly.
Can I use my foreign currency Spafinder Wellness 365 Gift Vouchers in the U.S. or my GBP denomination overseas?
Spafinder Wellness 365 Gift Voucher/Cards may be used globally and in any currency for a market-rate conversion; however, we always recommend checking with the individual location directly prior to booking your treatment.
Can Spafinder Wellness 365 Gift Vouchers/Cards be used for gratuities or tips?
Please check with the individual location at the time you make a reservation, as this is a decision made by partnering properties at their own discretion.